ITS Flex Office Hours

ITS Office Hours

Faculty can drop in ANYTIME on Thursday from 12:00 PM to 1:30 PM, using Zoom.


How to get help during ITS Office Hours:

Click on the Zoom link below                          


      Meeting ID: 973 5766 3510
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      Meeting ID: 973 5766 3510
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What is ITS Flex Office Hours?

In the spring of 2020 (shortly after the COVID outbreak), the Customer Support Services (CSS Team) began to offer a weekly live/ virtual Office Hour to assist faculty with any questions about their remote/hybrid teaching questions. 
Our goal is to provide a friendly and easy to access platform to answer questions about Blackboard, Zoom, Panopto -- the integrated services and platforms for remote instruction at USD.
Why you should attend?
  • Quick and easy contact with our expert staff
  • We can triage and expedite your request
  • Connect with our friendly team so we can form a better understanding of your needs
Who should attend?
  • If you have any questions about the technology for your classroom 
  • If you have questions about the best use or how to integrate Blackboard, Zoom and Panopto.
  • If you have questions, comments or challenges to share with our support team and to brainstorm alternative options
  • If you need to consult with our team on the use of certain applications and best practices
Who is available to assist?
Our Faculty Support team is in charge of the weekly LiveSupport sessions.  You can expect a mix of our experienced instructional support team to offer you on the spot support or they will triage to the appropriate team.  
  • Faculty Support (Deon)
  • Blackboard Support (Boe)
  • Media Support  (Scott)
  • Classroom Support (Trent)
  • Helpdesk Support (Cody)
  • Desktop Services (Bernie)
How is the LIVE Virtual Office Hour structured?

  • We may start the session with a scheduled quick demo of a teaching tool
  • We may start by sharing some tips or frequently asked questions or even a "problem of the week"
  • You may ask questions and the staff will respond
  • Depending on the questions or the concurrent requests, we may go to a breakout room to address the questions more efficiently

Faculty may also email Faculty Support at or call us at 619-260-2062.