Applying Conflict Management and Resolution Across Fields

As technology advances, the skills valued in professional areas are the ones that technology can’t address: human skills. The ability to work with people, between them, creating positive interactions and collaborative environments, is critical. The skills and tactics taught under the umbrella of conflict resolution are widely applicable to a variety of professions, from teachers, to nurses, government officials and members of the military. Stay tuned to learn about diverse professionals using conflict management and resolution to create positive change in their careers. 

An alumna of the Kroc School Master of Arts in Peace and Justice (2012), Sharia is a skilled communicator, mediator, negotiator, academic practitioner and youth development and conflict resolution specialist.

Sharia Walker

Conflict Resolution as a Tool to Empower Women

Sharia discovered conflict analysis and mediation while at the Kroc School. Like many, she assumed that conflict resolution applied only to international conflict. Sharia earned her credential as a mediator at the National Conflict Resolution Center (NCRC). She conducted cultural mediation with claimants from the Middle East. In 2012 she created a mediation program for women in her home country of Saudi Arabia. Her program built women's capacity in the area of mediation specifically and alternative dispute resolution in general. This program enables and empowers them to be effective outside of the court system and creates new opportunities for women to have a positive impact in their community. Sharia currently works at the Islamic Development Bank as a youth development specialist, contributing to policy dialogue and implementing youth empowerment and development programs. She also has a consulting business called Walker Consultancy which provides alternative dispute resolution services.

Learn more about Sharia's work at Walker Consultancy Website

Justine Darling

Conflict Management for Restorative Justice

Justine is currently the Restorative Practices Coordinator for the NCRC. She supports school districts in transforming campus cultures and discipline practices to be more restorative and trauma-informed. She is also an Anti-Defamation League facilitator, empowering communities to identify biases and work towards equality and justice for all. She uses conflict resolution methods and approaches to bridge communication and foster better relations between communities and police.

Justine is an alumna of the Kroc School (2008) who is passionate about creating connections among peacebuilders, particularly through restorative justice.
A former Kroc Woman Peacemaker, Alice leads and builds mediation teams in Kenya’s conflict hotspots. 

Alice Nderitu

Conflict Resolution and Peacemaking

Alice is a peace mediator in South Sudan and Nigeria, where she is often the only woman at the table. Most recently she brokered a peace agreement in Nigeria between 29 ethnic communities that had been at war for decades. Alice is committed to the basics of conflict prevention, explaining that “in conflict prevention, you establish what issues or problems must be addressed, decide what to do about it and take preventive action. This is summarized as: analysis, strategy, action and evaluation. The most important thing for me is the continuity between these four phases.” With rich and varied experience in both worlds, Alice is an essential leader in preventing and transforming conflict in her native Kenya.

Learn more about Alice's work at Inclusive Security

Samara Hakim

Conflict Resolution Through Dialogue and Inclusion 

Samara Hakim, JD, is the founder of The Culture Factor, LLC. She is an international thought leader, strategist, speaker, writer, and facilitator who equips leaders and organizations to integrate culture into their business metrics towards a more inclusive work environment. She has over 10 years of experience in cross-cultural communication and conflict management, diversity and inclusion, implicit bias impact, and culture transformation. Samara holds multiple certifications in the field of cross-cultural communication and conflict management. She also holds an Advanced Certificate in Intercultural Management from the University of Notre Dame. 

Learn more about Samara's work at

Samara thrives on working with people from all walks of life, inspiring them to work with those that seem different and to acknowledge everyone’s uniqueness while finding commonality.
Michael uses conflict resolution through an approach that is practice-focused but with a deep respect for relevant and applicable theories.

Michael Fryer

Conflict Management To Create Space 

After graduating from college in 1996 Michael started working with The Corrymeela Community, Ireland’s oldest peace and reconciliation center. Their focus on the importance of relationships, on listening and on intentionally creating a space in which new perspectives can emerge resonated deeply with him. Upon graduating from the world renowned Peace Studies Master’s program at the University of Bradford in 2002 he joined their faculty where he was responsible for designing and delivering all requests for conflict resolution training.

Hamsatu Allamin

Conflict Resolution in Countering Violent Extremism

Originally a teacher and grassroots organizer, Hamsatu became a human rights defender and women’s activist with the rise of the militant group commonly known as Boko Haram. She shares that “It was then that I took it upon myself to visit [the areas where Boko Haram was recruiting] and know who these boys are, identify with the parents, sympathize with them, with the conviction that someone has to engage with them to stop the violence”. Hamsatu also created the Network of Civil Society Organizations for Peace (NSRP). Hamsatu is implementing a project through the NSRP on countering violent extremism, focused on restoring social norms, changing the narrative of apathy toward the West, and developing a module for teaching peace and setting up peace clubs in Islamiya School in the state of Borno.

Hamsatu is a trusted negotiator and peacemaker between militants and security forces in Nigeria’s conflict­-ridden and impoverished North East region.