Information Technology Services

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How to fix Outlook when continually asking to download email as a HTML file

Staff Faculty

Outlook 2007 or 2010 keeps asking to download a HTML file to my local temp files which looks like a virus has invaded your email.

 

REASONS (the error only seems to occur in Windows XP so far):
You have a new or beta version of Firefox or Chrome set as the default browser; and/or, the HTML editor for outlook is not assigned correctly.

 

To fix this issue:
1) Close all web browsers and Outlook.
2) Either:

A) Install the new version of the preferred browser (longer fix).
B) Re-set Internet Explorer as the default browser from Internet Propterties (quick fix).

3) Open Outlook again and the errors should be gone.


If these steps do not clear the problem, please contact the ITS Help Desk at 619-260-7900 for additional assistance.