Residential Desk Hours
You can contact us at 619-260-4777 or email us at housing@sandiego.edu. We have on-call residential staff if you need support from Res Life after hours, and you can reach us through Public Safety (619-260-7777). Please see below for our hours of operation:
Residential Desk Hours
| Desk | Summer Hours |
|---|---|
| Mata'yuum Crossroads (Main Office) |
M-F: 9 a.m. - 10 p.m. Sat-Sun: 10 a.m. - 10 p.m. |
| Alcalá Vistas (Palomar Hall) |
CLOSED |
| Manchester Village (building 2) | M-F: 9 a.m. - 5 p.m. Sat-Sun: 10 a.m. - 5 p.m. |
RA on Duty Hours- (Academic Year Only)
| Location | Phone Number (residents only) | RA Hours (Fall & Spring) |
|---|---|---|
| Founders Hall | (619) 859-4355 | M/W/Th/Sun: 7 p.m. - 12 a.m. Tues: 9 p.m. - 12 a.m. Fri & Sat: 8 p.m. - 2 a.m. |
| Maher Hall | (619) 767-3177 | |
| Valley | (619) 260-4625 | |
| Manchester Village | (619) 260-8807 | |
| Vistas | (619) 767-3700 |
Residential Desk Services
Equipment for barbecues and other activities are all centrally located at each residential desk. The front desks in each area have varied loaner equipment available for you to enjoy a fun, relaxing evening with friends.
All residential desks listed above provide vacuums, wetjets, swiffers, cleaning supplies and other sundries such as toilet paper and trash bags for residents.
Residential Life uses the SALTO key card system.
If you have lost or damaged your Torero ID, use the resources below to regain access:
- Visit any residential desk during business hours to request a temporary access key.
- Visit any RA Duty location to request a key-in, or call Public Safety at 619-260-7777 after hours.
- Visit the Campus Card Services office for a new Torero ID.
- Lost Torero ID Cards should be reported to Public Safety at 619-260-7777.
Other Services
Laundry made easier? WASH Connect is an on-line washer and dryer monitoring system available to all USD students with Internet access. The system allows residents to monitor wash and dry cycles via the app.
Laundry Facilities are conveniently located in all Residential Living Areas. The cost for a load of laundry in the washer is $1.75 and dryers are $1.25. You can pay for laundry with the WASH Connect app, or with a credit or debit card at the laundry machine (an $8 hold is placed on your bank account for the first payment using credit/debit cards, and should be refunded within a few days).
Any complaints or reports of lost money or broken machines may be referred directly to WASH Service at 800-279-1234 (24 hour) or via the WASH app. Please note and refer to the number on the machine when making your report.
Laundry tips & Laundry Room Etiquette
Watch this helpful video from WASH to learn more!
Residents seeking facilities or maintenance support should use the Room Maintenance tab on the housing portal.
- First, select New Job.
- Then, select your room, category, and item.
- Leave a detailed description of the issue and location.
- Indicate if there's an approved animal in the space.
- Select the check box giving staff permission to enter.
- Finally, hit Save Job.
Residents can view status of request in portal and can call Facilities Maintenance at (619)260-4516 for any follow up questions.
USD works with MicroFridge to provide microfridge rentals for our residents. Simply place an order and the microfridge will be delivered directly to your room.
For any issues regarding your microfridge, please contact MicroFridge directly.
To place an order or to connect with MicroFridge you may call 1-800-525-7307 or visit the MicroFridge Website.
For more information about what a microfridge is, please check out this video.
USD works with a company called Campus Storage for resident's moving needs. All you have to do is pack your items and they will move and store them for you! More information about our recommended moving and storage companies can be found through the Torero Store website.
A student living on campus is assigned a mailing address that he/she/they can keep for as long as they reside in on-campus housing. On-campus housing is limited to the Camino/Founders, Maher, Valley A, Valley B, San Buenaventura, San Antonio de Padua, Manchester Village, Alcalá Vista and Presidio Terrace Apartment residents. Residents living at Pacific Ridge under the USD master lease must follow the proper channels to receive mail at Pacific Ridge.
Students will NOT have a physical mailbox to check. The student will be notified via their USD email address when they have any mail, letters, magazines, flats or packages, and must present their ID at the service window when they pick up their item(s).
In order to insure prompt delivery of student mail and packages please be sure that mail is addressed in the following way:
STUDENT FIRST & LAST NAME
5998 Alcala Park Unit ____
San Diego, CA 92110
The unit number is: the first initial of the student's first name, first initial of last name, and the last three numbers of the student’s USD ID number. EX: AB009
If you are unable to locate your mailing address or have any questions regarding receiving mail, please contact the mail center.
Need Assistance?
Have questions about how to apply for housing during the year, over the breaks, or during the summer? Check out our Housing Info page.
Have questions about our room change process? Please review our room change request process page for more information.
Please note that room changes are difficult to facilitate and they are not guaranteed. A room change will be the last option in cases of roommate conflict.
More information can be found under the "Room and Roommate Changes" section of our Community Standards.
Do you want to review the housing contract or do you need a form? View our Applications, Contracts & E-Forms page.