Facilities Management

Work Requests
Inside the Shiley Tech Center

Building Maintenance

Location

Facilities Management

Hours

7:30 a.m. - 4 p.m.
Monday - Friday

Phone

(619) 260-4250

Submit a Work Request

Maintenance Services Offered Include

Additionally, Facilities Management inspectors periodically inspect buildings, hardscape, and equipment. Members of the university community will observe uniformed Facilities Management personnel routinely performing preventive maintenance operations throughout the campus.

Air conditioning

Electrical

Insulation

Heating

Locksmith

Plumbing

Plaster and Drywall

Roofing

Painting

Carpentry

Glazing

Sheet Metal

Building Maintenance Key Performance Indicators (KPIs)

Work Order management is at the heart of Building Maintenance Operations. We use metrics and Key Performance Indicators in order to monitor trends, optimize operations and make informed decisions to enhance overall service quality and efficiency. Expand the bars below to see two of our most important metrics regarding work orders.

Maintenance Work Requests

Response Times & Priority Definitions

You can request maintenance service by using the Work Request link in the banner above. Your request will be reviewed and, if approved, a maintenance work order created. The work order will be assigned to the appropriate trade, given a priority, and typically assigned to a technician after review by a trade supervisor.

Your expected response time will vary depending on technician workload and the priority established by Facilities Management. Higher priority designations are based on potential damage to university property, fire and life-safety issues, and impact to business and academic operations. Technician workload is subject to campus events and activities, weather events and staffing levels. The lowest priority designations will be addressed based on workload.

#1

Emergency

An imminent threat to life, property, security or the environment. You will get a response within two hours and stabilization or resolution within one business day.

#2

Urgent

A potential threat to life, property, security or the environment. You will get a response in one business day, and stabilization or resolution within 2-4 business days (primarily safety or graffiti related).

#3

Interest

Work that needs to be accomplished in an expedited time frame. Such work may be mission critical, high profile in nature or have a deadline date. You will get a response in 3-5 business days.

#4

Routine

Normal maintenance or service item that does not pose an immediate risk to facilities, systems, equipment or components. You will get a response in 3-6 business days and stabilization or resolution within 3-14 business days.

#5

Planned

Work that is planned and scheduled for a mutually agreeable date and time and when facilities resources are available. All other designations plus non-routine, regular maintenance must be satisfied before this work takes place. You will get a response within 3-10 business days to develop a work plan and be made aware of a possible timeline. This work may be subjected to delay during emergencies. Examples of planned work include: mounting whiteboards and securing bookshelves.

USD Temperature Standards

Energy conservation through efficient operation of building systems, including the implementation of temperature standards for university facilities, is essential to meeting the greenhouse gas emission reductions outlined in the university’s Climate Action Plan.

≥70° F

Temperature set point in the heating season during occupied building hours

≤74° F

Temperature set point in the cooling season during occupied building hours

Exceptions to these standards are made for non-standard buildings and extremely high-temperature events. To learn more about these exceptions, occupied hours, etc., read the full Temperature Standards document. For more information on USD's energy conservation programs see the Sustainability Energy website.

Temperature Standards DocumentSustainability Energy Website