Off-Campus and After-Hours Care

How can students access TimelyCare?

Any USD students can go to timelycare.com/USD to register with their preferred name and school email address. Students can then have visits from any web-enabled device (smartphone, laptop, or desktop). TimelyCare is available from anywhere in the United States.

What services are available?

There are five services available:

1. Medical: 24/7, on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies, and more
2. Scheduled Medical: scheduled options to speak to a medical provider
3. TalkNow: 24/7, on-demand access to a mental health professional to talk about anything at anytime
4. Scheduled Counseling: scheduled options to speak to a licensed counselor (limit to 12 visits per year)
5. Group Sessions: Weekly Guided Meditation and Yoga Group Sessions, plus specialized discussions throughout the year.

How much does a visit cost?

TimelyCare services are FREE to all USD students.

The table lists local emergency if you experience a medical emergency.

Most insurance companies (including Aetna’s SHIP) DO NOT require a referral for care at an emergency or urgent care center if the problem is urgent.

Urgent Care

Urgent Care Centers are medical facilities designed to offer immediate evaluation and treatment for health conditions that are not severe enough to require treatment in the hospital or a hospital emergency room. Conditions treated through Curgent Care Centers include common medical ailments such as sore throat, flu, ear aches, respiratory infections, small cuts, sprains, and minor broken bones. Urgent Care Centers provide care and treatment through qualified physicians when your care needs fall outside of your physician’s regular office hours or before an appointment is available with your primary physician. Emergency room co-payment costs can be three to five times as much as a standard office visit an Urgent Care center offers patients lower co-payments and lower overall care costs.

Minute Clinics

These are quick-access clinics staffed by nurse practitioners, and physician assistants designed to offer immediate, limited in-scope treatment for health conditions that are not severe enough to require services in urgent care or emergency settings. These clinics are typically located in retail stores and offer membership as a lower-cost alternative. Common conditions treated include cough, cold, flu, ear infections, strep throat, bronchitis, and sinus infections.

A Student Health Center (SHC) provider can be contacted after hours by Public Safety to help a student determine if they need to seek urgent/emergency care in the community or if their concern can wait until the SHC is open. The SHC providers, however, are unable to treat over the phone.

If a student is seeking advice or care for a non-urgent medical concern during after-hours, their needs will likely best be met through TimelyCare (see above).

On-Campus Emergency — Public Safety: (619) 260-2222

Most insurance companies offer access to a nurse helpline, which allows you to speak to a nurse for medical advice 24 hours a day.

Check your insurance card or insurance company’s website for information about how to access their helpline.

Click here for nearby pharmacies and prescription delivery.