Frequently Asked Questions

Located in Hahn University Center Room 126, the Torero Hub welcomes all students who need assistance with their registration, student account or financial aid. The Torero Hub provides outstanding customer service to students in one location.

First your student will need to grant you access by waiving their FERPA rights. Please visit the Torero Hub to learn more about.

Students need to go into their mysandiego account. Then once inside the page, on the left–hand side of the home page there are a series of links, one of which is "grant guest access". They then can click on the "grant access" and add their parent’s email. The parent will then receive a username and password they can use for Campus Cash. Note: the campus cash login page can be found by going on the Campus Card Services website.

Center for Student Success is available to all students who need peer advising and preceptorial assistance. Specific programs are tailored for first-year, transfer, and commuter students through FRESH@USD, Transfer Student Program, and Commuter Student programs. Students are encouraged to form study groups with their classmates, find the "right" place to study on campus, and meet with their professors during office hours or by appointment.

See more information regarding the language placement exam and the math placement exam.

• Zipcar is a car "rental" program available on campus for students to reserve and use. Students can reserve online for up to several hours at a time and for a low annual fee and hourly rate. Visit www.zipcar.com/usd for more information.
• Public transportation is accessible near the main entrance of USD. From the bus, students can access the trolley, the Amtrack and connect to other buses.
• USD Trams transport students to and from the Old Town Transit Center:
  • Morning tram to and from Old Town Transit Center
    • 6:45 a.m.-10:15 a.m. (approximately every half-hour)
  • Afternoon tram to and from Old Town Transit Center
    • 3:00 p.m.-7:30 p.m. (approximately every half-hour)

Students can address conflicts with their (RA) Resident Assistant who can recommend strategies to resolve the situation at hand. It’s helpful to review the information on Housing/Community Living Standards which can be found on the Residential Life Website.

It is very common for students to feel homesick or a little disconnected from the campus at first. You can encourage your student to get involved on campus by visiting the USD Student Organization page or the United Front webpage, going to any meeting or lecture that interests them and participating in Residence Hall activities etc. The more active and engaged new students are, the more people they will meet and the more connected they will feel to the school. You can also suggest that their student speak with his/her RA. They are aware of homesickness issues and may be able to provide some good insight and help to the student and families. We also have a counseling center that students can call to meet with a wellness counselor if they want more professional help. Lastly a care package never goes amiss, it doesn’t have to be anything big, even a card will make them feel closer to home. The Office of Parent and Family Relations holds family programs in October and February, so please join us to be part of the activities during those weekends. These family programs will give you a good excuse to check up on your student, spend time with them and meet their friends.

Note: Housing # (619) 260 – 4777; Counseling Center # (619) 260 – 4655

Permits are required for anyone to park their car on campus and the permit can be purchased online through the Parking Services Office.

There are several ways for students to become involved at USD. Students can become involved through student organizations, working on campus and community service learning to name a few. Visit student involvement for a list of activities and clubs.

Students living on campus are assigned a mailbox that they can keep for as long as they reside in on-campus housing. On-campus housing includes Camino-Founders, Maher, Valley, Manchester Village and Vista residents (excludes the University and Presidio Terrace Apartments). In order to insure prompt delivery of student mail and packages, be sure that mail is addressed in the following way:

Student's Name
University of San Diego
5998 Alcala Park, Unit [insert student box number]
(NOTE: This can be found in their mysandiego portal after the first few weeks of school. If mailing something before then, include their full name and their residence hall)
San Diego, CA 92110 (include the designated 4-digit number for your box number)

See more information about the Mail Center and their policies.

Students can go the following locations depending on the type of health issue or question:

• Center for Health and Wellness
• Student Health Center
• Disability Services
• Counseling Center