ITS Divisions and Affiliates

• Location: Maher Hall 181
• Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

• Location: Maher Hall 187; phone x4810; help@sandiego.edu
• Hours: Monday through Friday, 8:30 a.m. - 5 p.m.

Computer Labs

Client Support Services maintains the Computer Labs on campus. To reserve a computer lab for a class session, please call extension 2765 to see if your desired time is available or use our online reservation system. A confirmation for your requested time and date will then be e-mailed to you.

To sign up for computer tutorials, please refer to the IT Training website or call (619) 260-4810 where someone will be available to help you.

Technical Support Services

Desktop Support Services is the unit that oversees the technicians located in the various schools at USD, and the computer replacement program on campus. If you need help with your desktop equipment or software, call the ITS Help Desk (x7900) and they'll see that you're assigned a technician who can assist you.

ITS Help Desk

• Location: University Center 117; phone x7900; fax 7885
• Hours: M-Th, 7 a.m. to 7 p.m., F, 7 a.m. - 5 p.m.
• Summer Hours: M-F 8 a.m. to 5 p.m.
• E-mail: helpdesk@sandiego.edu

The ITS Help Desk is your first stop for getting assistance with computer hardware and software, telephone, email and network problems in campus offices, labs, and student residence halls.

For assistance with computer problems, dial x7900 on campus or 619-260-7900 from off campus.

If your question is hardware related, the ITS Help Desk can help you directly with your equipment. If your particular issue cannot be solved over the phone, an appointment can be made for a technician to troubleshoot your office computer in person.

If your questions relate to supported software applications, the ITS Help Desk will find the appropriate technician or user services consultant to assist you.

Students may visit the ITS Help Desk in UC 117 to get a new MySanDiego e-mail account. Tech Support will make an appointment to go out and help students who are experiencing network, virus, or e-mail issues in the residence halls.

The ITS Help Desk also provides basic troubleshooting for Windows and Macintosh computers, as well as assistance with e-mail, web browsing, operating systems, and software.

• Location: Maher Hall 151
• Hours: Monday through Friday, 8:30 a.m. to 5 p.m.

This unit is in charge of all large-scale implementations and project management. Primarily, this team is responsible for Banner and Oracle projects and upgrades, as well as the Luminis portal, MySanDiego.

Library Services

Library Services support the library system (Innovative Interfaces, Inc. Sierra) used by Copley Library, the Legal Research Center, as well as many satellite locations that track equipment. This includes the online discovery platform (Encore Duet, https://sallypro.sandiego.edu) which retrieves materials in all formats, full-text articles, and digital collections. We maintain the San Diego Circuit service, provide enriched content to records, and support the mobile on-line catalog. In addition, we evaluate new products, and troubleshoot and answer questions regarding existing systems, as well as implementing new products and features for USD's library community.

Library Services also provides maintenance, updates, training and support for the university's interactive campus map (https://www.sandiego.edu/maps). In addition, we support the digital asset management system (Shutterstock, WebDAM; https://gallery.sandiego.edu) for organizing, storing and retrieving digital assets created by Marketing and University communications, as well as assets from various academic areas across campus.  The system can include any digital format, but mainly provides acces to photo and video ontent.

University Web Services

University Web Services maintains the website design cycle for the university. We support the web editing software used by web maintainers across campus (Cascade server). This includes software training which focuses on search engine optimization, accessibility and social media to improve the search and content experience for our site visitors. In addition, we assist in the creation of new sites, databases, forms, blogs, as well as evaluate and integrate new web design techniques, such as responsive design for mobile use.

• Location: Maher Hall 199
• Hours: M - F, 8 a.m. - 5 p.m.
• Telecommunications: phone x7500; telecom@sandiego.edu;  Hours: M -F, 7:30 a.m. - 4:00 p.m.

This unit is responsible for designing, implementing, monitoring and managing the campus network infrastructure, the external internet connection, and the wireless services around campus. Telecommunications assists with voice mail, cable TV, data, network connections, cell phones and calling cards.

• Virus Protection
• Contacting ITS Personnel