FAQs
- How can I get Web help?
- How do I get started?
- What's a departmental Web site?
- What's a personal Web site?
- What Web maintenance software is right for me?
- How do I request software for maintaining a Web site here at the university?
- How do I connect to my Web site?
- Why do I need to use the templates?
- How do I get added to a Web account?
- How can I receive training?
- What resources are available online for Web help?
- What courses are offered on Web development?
- What's a Web application?
- What's a URL?
- Why is a Web site important?
- Why am I getting a "Forbidden" error on my Web site?
For help on either a personal or departmental Web site please submit a ticket or e-mail the Web team at websupport@sandiego.edu.
If your site is personal in nature, you need to create your Web space via our Account Command Center Web area.
If you are looking to create a new departmental Web site, you can request your new site via our Site Request form.
What's a departmental Web site?
A departmental Web site is any site that is maintained on behalf of a department at the university. This can range from the Office of the Vice President & Provost to the English site. Generally the URL (Web address) for these sites is http://www.sandiego.edu/departmentname.
A personal Web site is any site done for personal or class reasons at the university. This includes faculty sites done for class purposes, such as those posting syllabi and course materials. All USD employees with a MySanDiego account can activate their Web space by visiting the Account Command Center and following the instructions there. Generally the URL (Web address) for personal Web sites is http://home.sandiego.edu/~username.
What Web maintenance software is right for me?
For daily maintenance of personal pages or those on the USD Web site, we generally recommend Adobe Contribute software. It is user friendly and works well for text updates as well as other content inserting, modifying, or deleting tasks.
Adobe applications are availabe for usage in the Serra 156A Macintosh and S156B Windows computer labs.
Limited copies of Adobe software (Contribute or Dreamweaver) are available through ITS for working on a departmental Web site at the University. A departmental Web site is considered your area's or department's official Web site. Personal sites or employee pages, even those done on behalf of the department, are not eligible. Distribution is limited to two (2) copies per department for maintenance on a departmental Web site only. For all other uses, it is the responsibility of the student or employee to puchase software which can be done through our online order form. Please note that you will need a POETS code from your department in order to complete the transaction.
How do I request software for maintaining a Web site here at the university?
Limited copies of Adobe software (Contribute or Dreamweaver) are available through ITS for working on a departmental Web site at the University. A departmental Web site is considered your area's or department's official Web site. Personal sites or employee pages, even those done on behalf of the department, are not eligible. Distribution is limited to two (2) copies per department for maintenance on a departmental Web site only.
For all other uses, it is the responsibility of the student or employee to puchase software which can be done through our online order form. Please note that you will need a POETS code from your department in order to complete the transaction.
You can also use Contribute or Dreamweaver software in many of our Computing Labs on campus. Check our specialized software list to see where these applications are installed.
How do I connect to my Web site?
Quick site connection instructions are available on the Web Connection Settings page. For more detailed instructions on connecting to a Web site via many applications, check the Resources and Documentation page.
Why do I need to use the templates?
The templates provide a common starting ground both design-wise as well as technically for all maintainers. They allow you to focus on the content of your site rather than needing to learn how to become a Web designer before getting started. On the ITS end they allow us to maintain a centralized infrastructure for the Web site and allow us to to easily transition to a new design in the future.
How do I get added to a Web account?
Coming soon
How can I receive training?
Coming soon
What resources are available online for Web help?
Coming soon
What courses are offered on Web development?
Web development courses are available through the ITS Tutorials program.
For personal site maintenance, you'll want to attend the Intro to Dreamweaver 2-day course for learning all the basics on that application.
For departmental site maintenance, you'll need to attend either Dreamweaver for Departments or Contribute for Departments depending on the software application you have installed (or have requested) for your office workstation.
Other general courses include Dreamweaver Tips and Tricks, Dreamweaver CSS Development, and Building Web Forms.
What's a Web application?
Coming soon
What's a URL?
Coming soon
Why is a Web site important?
Prospective students, current students, alumni, parents, friends and donors use a university's Web site for research, giving, and finding information that will help them decide the best place for their education. An updated Web presence, whether it discusses class offerings or service procedures, is essential for easy access to relevant information.
Why am I getting a "Forbidden" error on my Web site?
This is happening because something called the "umask" is not set properly on your personal Web site. The permissions on your files (i.e. pages, images, etc.) are set such that they are not visible on the Web. Please contact the Tech Support Center and ask for the umask on your personal Web account (give your username) be changed from 077 to 022.
