Technical Requirements for all Online Courses

High-speed internet

A high-speed internet connection is strongly encouraged.

All course-related information is posted on the Canvas e-learning platform (https://canvas.sandiego.edu/).

Firefox is the recommended browser for use with Canvas on both the Mac and PC. For best results update your browser to the latest version

Canvas lists the most current browser compatibility information.
If you're having browser issues or your browser is locking up, try clearing your browser's cache: view the instructions for clearing your cache on the most common browsers.
If components of your course are missing or broken, check to see whether your system is running the most current version of Java.
- Windows Users: Test your version of Java here: http://www.java.com/en/download/testjava.jsp
- Mac Users: Click: Go to Software Update under the Apple menu.

Adobe Reader Plugin is required for some content in this course. Users may need to download and install the most current version of Adobe Reader, which includes the plugin. Visit Adobe's website to download the most current version for your system.
Some Mac users may experience further issues when using Safari or Firefox. The best-known solution is a free plugin download called Schubert|it.
QuickTime Plugin is required for some content in this course. Download QuickTime Plugin
Flash Player - download the latest Flash Player.
- Note: Please clear your browser's cache and restart your browser after installing the plug-in. How to clear your browser cache

Microsoft Office is required. If you are using Office 2003 or earlier, download and install the Microsoft Office Compatibility pack.

Contact the Help Desk or Submit A Ticket.

Phone: (619) 260-7900
Email: help@sandiego.edu

Hours:

Business Hours:
Monday - Thursday: 7 a.m. - 7 p.m.
Friday: 7 a.m. - 5 p.m.
After Hours Support:
Monday - Thursday: 7 p.m. - 11p.m.
Friday: 5 p.m. - 11p.m.
Weekend Support:
Saturday: 11 a.m. - 4 p.m.
Sunday: 12 p.m. - 9 p.m.