To connect to an on-campus Mac OSX computer, ITS supports NoMachine. This application, when configured correctly, allows a user to connect to an on-campus Mac device.
This application requires pre-configuration of the following items before setup:
Please Note:
If your resources are already located in Google Apps then you are cloud ready. You may not need to access campus resources unless you need access to resources such as Banner and Noetix.
Requirements
You can install NoMachine on your Windows computer OR Mac computer. However, you can only connect to a Mac computer on campus.
Please Note:
NoMachine requires manual configuration by ITS on both your Host and Client devices. Configuration will be coordinated upon submission of the NoMachine Configuration Request.
Instructions
Set Up Duo 2FA
Set Up VPN
Request Remote Access
Frequently Asked Questions
Because NoMachine requires more extensive configuration to ensure the security of your device and the USD network, ITS must perform all NoMachine configuration in-person. You will be contacted for configuration of your work computer and your home computer after submission of the NoMachine Configuration Request.
There are two major reasons this might occur:
- Your VPN session may have ended. Try launching Aruba VIA VPN to start a new session and try again
- Your computer may have powered off. Have someone in your office double-check to make sure the computer is online, or call the Help Desk for help verifying it is online
ITS made a number of upgrades to our remote access security to ensure the safety of all USD users and information. Unfortunately, Chrome Remote Desktop was not compatible with these changes, and as as a result, we are no longer supporting the application.
If you are locked out of Duo, you can contact the ITS Help Desk for assistance, and an agent can unlock your account. Alternatively, you can wait 3 hours for your account to thaw, and you will be able to try again.
Please note that Duo can occasionally fail if you are in an area with poor cellular connectivity, or if your phone is connected to slow wifi. Try turning cellular data on or off and authenticating again.
Aruba VIA can sometimes have some fairly complicated problems. It's recommended that if you are having problems with VIA, you uninstall and reinstall the application. For assistance or further troubleshooting, contact the ITS Help Desk.