To connect to an on-campus Windows 10 computer, ITS supports Microsoft Remote Desktop. This application, when configured correctly, allows a user to connect to an on-campus Windows 10 device.
Before Configuration
You can install Windows Remote Desktop on your Windows computer OR Mac computer. However, you can only connect to a Windows 10 computer on campus.
This application requires pre-configuration of the following items before setup:
Instructions
- Windows 10
- Mac OSX
Installation
- Microsoft Remote Desktop may come pre-configured on your computer. To run the application, click on the search bar, and search "Remote Desktop"
- If Remote Desktop isn't already installed, you can install it for free in the Microsoft Store.
- Search for and run the Microsoft Store
- Search for Microsoft Remote Desktop
- Click on "Get" or "Launch"
Configuration
- Launch Remote Desktop using the previous steps
- Click the + sign to add a new device, and select Desktop
- Enter the name of your computer, followed by ".ad.sandiego.edu" - if you don't know your computer name, contact the Help Desk for assistance!
- Click the + icon next to "User account" to save your username and password. Then, enter your username, preceded by "ad\" and your USDOne password. Then click Save
- Select your newly added Username from the list, and name this connection anything you want. Then, click save!
Connection
- Launch Aruba VPN to start a VPN session. You will need to use Duo 2-factor Authentication to connect.
- Launch Microsoft Remote Desktop using the previous steps
- Double-click on your saved connection
- Accept the certificate, and check the checkbox to not ask again.
- You're done! You will be connected to your on-campus device
Frequently Asked Questions
There are two major reasons this might occur:
- Your VPN session may have ended. Try launching Aruba VIA VPN to start a new session and try again
- Your computer may have powered off. Have someone in your office double-check to make sure the computer is online, or call the Help Desk for help verifying it is online
You can look up your computer name by going to Control Panel > System and Security > System. Usually, your computer will be named by it's location.
If you are off campus and cannot check your computer, or if you can't find your computer name, you can contact the ITS Help Desk by email or phone. Please provide the barcode of your device, and we can find the computer name for you.
ITS does not recommend connecting to your computer via IP Address. All devices connected to USD's network have dynamic IP addresses for security, and therefore, your IP address will change over time.
By connecting to your computer by name (for example, UC117DW09.ad.sandiego.edu), we ensure that you can always connect - even if your IP address changes!
ITS made a number of upgrades to our remote access security to ensure the safety of all USD users and information. Unfortunately, Chrome Remote Desktop was not compatible with these changes, and as as a result, we are no longer supporting the application.
If you are locked out of Duo, you can contact the ITS Help Desk for assistance, and an agent can unlock your account. Alternatively, you can wait 3 hours for your account to thaw, and you will be able to try again.
Please note that Duo can occasionally fail if you are in an area with poor cellular connectivity, or if your phone is connected to slow wifi. Try turning cellular data on or off and authenticating again.
Aruba VIA can sometimes have some fairly complicated problems. It's recommended that if you are having problems with VIA, you uninstall and reinstall the application. For assistance or further troubleshooting, contact the ITS Help Desk at help@sandiego.edu.