Zoom Phone enables secure voice calls across all supported devices.
For any questions, please contact zoomphone@sandiego.edu or help@sandiego.edu.
Why the Phone System is Being Replaced
Zoom Phone offers integrated options that provide flexibility to meet modern business communication needs. The current phone system for the majority of campus was installed over 20 years ago. The infrastructure is outdated, expensive to maintain, and does not meet modern communications requirements.
Prior to your department’s implementation of moving phone numbers, the Department Head or Budget Officer will receive a survey from ITS regarding phone usage and needs. If you have a University phone number, you may be asked at that time to fill out a form with your phone information and requirements.
If you decide to retain your (619) 260-xxxx number, it will move to Zoom Phone the day your department migrates. If you currently have a USD 4-digit extension only, your number will need to change to a 10-digit phone number, possibly a non (619) 260-xxxx. Forwarding to your old extension is not possible. If you require a desk phone, you will be able to request a new phone that is compatible with Zoom Phone. Your old phone will no longer work and Telecommunications will collect it.
Requirements
- A University of San Diego Zoom account with a Zoom Phone basic or unlimited license.
- A laptop or desktop computer
- The Zoom app (logged in with SingleSignOn to University Zoom account)
- An internet connection
- It is also possible for a department to get a telephone handset for a Common Area Phone for a space/room that multiple people can use.
Benefits
With the Phone option in your Zoom app you can:
- Make and receive calls from your existing Zoom app on your desktop, laptop, or mobile phone or tablet
- Use your cell phone for work calls without having to use your cell number
- Headset can be requested for using with calls over computer/laptop (additional cost)
- Desk phone available if needed (additional cost)
- Voicemail with automated transcription included
- Easily move from a voice call to Zoom Meeting (videoconferencing and desktop sharing)
- Intelligent call routing and auto attendants available
- Accessibility features
- Supports 911 calling
How to Get Started with Your Zoom Phone
Download and Install Zoom Phone
Make sure the Zoom app is installed on all the devices which you want to use for making & receiving work calls.
In order to use Zoom Phone on your laptop or desktop computer, you will need to download the Zoom Client. Below are the step-by-step instructions.
- Visit sandiego.zoom.us and click on Download Client at the bottom of the screen.
- On the Download Center, click on the Download button under Zoom Client for Meetings. This client will include Zoom Phone.
- Once the client has downloaded, log into your Zoom Account using SSO only.
Watch a short video with installation instructions for computers (Windows, Mac) and mobile devices (iPhone, iPad).
Log In and Set Up
Enter sandiego as the domain, sign in with SSO, and complete the setup of the app. Watch a short video with instructions for computers and mobile devices.
Configure Basic Settings
Configure settings such as voicemail greeting, calendar integration at sandiego.zoom.us.
Familiarize yourself with the Zoom Phone features
Once you have logged into your Zoom Client and your Zoom Phone account is active, you will see a phone icon at the top of the Zoom Client screen. Click on the phone icon and this will take you to your Zoom Phone console.
Watch a short video with usage instructions for computers and mobile devices.
Additional Set Up Instructions
To set up your voicemail you will need to log into the Zoom Web Portal.
- Go to sandiego.zoom.us and sign in to your Zoom account.
- Click on the Phone menu item on the left pane.
- Scroll down to Call Handling and open the Audio Library link to set up your voicemail greeting.
- Click Add Audio to select which method you would like to use to create your voicemail greeting. Options are; text to speech, record from computer or upload a file already created.
- Setting your voicemail pin (only necessary for deskphone users). In the same section as call handling, scroll down to PIN Code, click Show or Edit.
This allows you to see your appointments in the Zoom Phone Client.
- In the web portal click on Profile on the left pane.
- Scroll down to Calendar and Contacts Integration.
- Click Configure Calendar and Contacts Service.
- Select Google and then click next.
- Select which account you want to sync and then click continue to finish the integration.
Frequently Asked Questions
The standard offering is making and receiving phone calls right in the Zoom app you already use for video conferencing. You can use the Zoom app on your desktop computer, laptop, tablet, and/or smartphone.
If you have specific business needs for a handset telephone and/or a headset, each can be purchased separately. Contact Telecommunications for pricing.
If you decide to retain your (619) 260-xxxx number, it will move to Zoom Phone the day your department migrates. If you currently have a USD 4-digit extension only, your number will need to change to a 10 digit phone number, possibly a non (619) 260-xxxx.
No. Just a 1+ 10 digit number.
No, a new phone is needed to work with Zoom phone. ITS recommends using your laptop or desktop computer to make and receive calls.
If you previously had a phone, Telecommunications will retrieve your old phone within a week of your number being migrated.
Yes, Zoom Phone service can be utilized on and off campus locations with internet service.
Zoom Phone supports secure voice calls across all supported devices, and desktop and mobile clients with standards-based encryption. See more information.
911 will remain active and working on the campus environment for all Zoom users.
Individuals whose work requires them to place or receive calls external to the University, or requires them to transfer incoming or outgoing external calls, should maintain an external number.
For those individuals who currently have a USD extension only, Telecommunications will need to change that extension to a new 10 digit number, possibly not a (619) 260-xxxx number.
Yes, in the event of an emergency and you are using Zoom Phone you can dial 2222 or 619-260-2222 to reach Public Safety. Be prepared to share your campus location.
By default licensed account users can make free calls within the United States and Canada. If your position requires you to make calls outside of these regions, please contact Telecommunications; telecom@sandiego.edu or by calling (619) 260-7500.
Yes. For pricing information, contact Telecommunications at (619) 260-7500.
Yes. For pricing information, contact Telecommunications at (619) 260-7500.
The Zoom mobile app does require the use of a cellular data plan. Optionally, Zoom Phone can be configured to simultaneously ring a cell phone number AT&T/Verizon/TMobile, which would use calling plan minutes. By default, it is just mobile data unless you allow WiFi calling on your mobile phone.
Absolutely, if you feel you do not need a campus phone number you can use your personal device instead.
No. USD provides a laptop or desktop on which calls can be placed and received. USD also provides WiFi on campus for those who choose to use the Zoom Phone App on their personal mobile device.
No. Zoom Phone includes voicemail service, including email and transcription of messages in your USD gmail account, at no charge.
The Zoom app comes pre-loaded with several built-in ringtone options.
- In the Zoom desktop app, click your profile picture then click Settings.
- Click the Audio tab.
- Click the Ringtones drop-down menu. You can preview all the various ringtones and select one in the dropdown.
Yes. Just click the video camera icon (Meet) on the bottom row of in-call control buttons.
If you are on a call in the Zoom app on your smartphone and are having difficulty with Wi-Fi, you can switch to your phone carrier.
Yes. See detailed instructions
In Settings you can change what happens to unanswered calls. The default is voicemail. (Other options are disconnect, play a message and disconnect, or transfer to another user.) If someone leaves a voicemail, you will receive an email with the attached wav file and also see it in the Zoom app the next time you are logged in. You will also see all missed calls the next time you are logged in to the Zoom app.
There is currently no retention policy set to automatically delete old recordings, voicemail, or SMS. All three of these features have unlimited storage available.
Unfortunately, you can't recover a voicemail that's been deleted. If your admin enabled voicemail transcription, you will receive an email notification with the voicemail transcript. You can still access this email to read the voicemail. You can also download an MP3 file of your voicemail for safe keeping.
Unfortunately, you can't recover a call recording that's been deleted. If you admin enabled call recording transcription, you will not receive an email notification with the recording transcript. You can also download an MP3 file of your call recording for safe keeping.
Make sure that your time zone is set correctly in your profile, business hours are configured correctly, and you're signed in to the Zoom desktop client and mobile app.