Information Technology Services

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Services by ITS Unit

ATS   ERP   ITS   LWS   NISS

Faculty, staff, and studentsStudent

Faculty, staff, and studentsStaff

Faculty, staff, and studentsFaculty

Blackboard (Learning Management System)

Blackboard Learn will be replacing WebCT CE8 in August 2012 after 10+ years of service. The new system will provide USD with a robust, full-featured set of tools for managing online classes to enhance student learning. The ATS training unit will be coordinating training sessions on the product.


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Faculty and outside groups (for a fee)Faculty

Faculty and outside groups (for a fee)Guest

Computer Lab Reservation

We have several instructional labs that can be reserved for teaching, meetings, or workshops. They can be reserved for one-time events or as open hours for a semester


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Current StudentsStudent

Computer Labs

We have several labs across campus (Serra 156A/B, Serra 205, Olin 122, Maher 186 and Serra 163) with walk-in hours for current students


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Faculty and staff. Note that students who order "Torero Ready" computers through the bookstore are entitled to DCM services.Staff

Faculty and staff. Note that students who order "Torero Ready" computers through the bookstore are entitled to DCM services.Faculty

Desktop Configuration Management (DCM)

Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff.  It is intended to provide a USD standardized image, standardized configuation settings,  and consistent software offerings on desktop and laptop computers.  This service is available for both Windows and Macintosh computers.


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Staff, and public (with limitations for FERPA and off-campus access).Student

Staff, and public (with limitations for FERPA and off-campus access).Staff

Staff, and public (with limitations for FERPA and off-campus access).Faculty

Directory Information (People and Organization Search)

USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilities in Find People, as well.  Department and Organizational search capabilities are also offered through the USD web site.


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; full support for USD-owned computers, basic support for personally owned computers. Students: full supportStudent

; full support for USD-owned computers, basic support for personally owned computers. Students: full supportStaff

; full support for USD-owned computers, basic support for personally owned computers. Students: full supportFaculty

Help Desk (for technology support)

The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubleshooting technology problems.  Depending upon the complexity of the problem, issues may be resolved at the ITS Help Desk or through referrals to technology specialists. The help desk staff also has special "remote access" software th...
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Staff and DepartmentsStudent

Staff and DepartmentsStaff

Staff and DepartmentsFaculty

Pharos Print Tracking

ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints.  A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or campus cash card, the print job is released and the fee is charged to their campus cash account.


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Current faculty, students, and staff.Student

Current faculty, students, and staff.Staff

Current faculty, students, and staff.Faculty

Qualtrics (Survey Tool)

Qualtrics is a powerful survey-building tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate web-based interface. The survey tool is available at  http://www.sandiego.edu/qualtrics/ Note that the process and procedures for using Qualtrics are controlled through the division administrator.


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Faculty, Staff and StudentsStudent

Faculty, Staff and StudentsStaff

Faculty, Staff and StudentsFaculty

Scanning and Video Editing

Allows users to edit their videos or transfer from VHS to DVD, scan documents or photos and convert them into PDF, JPG or word document files.


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Current Faculty, Staff, and Students (software varies with group)Student

Current Faculty, Staff, and Students (software varies with group)Staff

Current Faculty, Staff, and Students (software varies with group)Faculty

Software Licensing

ITS Software Group negotiates and manages software licenses campuswide.  The group keeps an inventory of software, including Adobe, Microsoft and SPSS, at a significantly discounted price or free to departments and individuals for academic use


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Faculty/Staff and outside groupsStudent

Faculty/Staff and outside groupsStaff

Faculty/Staff and outside groupsFaculty

Faculty/Staff and outside groupsAlumni

Faculty/Staff and outside groupsGuest

Software Request for Labs

Software requests are done through our ATS labs website  and placed at least a month in advance. Any software not provided by ATS must be a licensed and authorized copy. Once approved, we will install the software prior to the start of the semester. This is usually done over summer break.


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Current StudentsStudent

Student Computer Repair

Software and hardware repair of notebook and desktop computers, including Dell and Apple warranty support


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Current StudentsStudent

Student Laptop Checkout

Students can check out a Mac/PC computer for 3 hours from the Serra 205 lab.


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