Frequently Asked Questions

• A University of San Diego Zoom account with a Zoom Phone basic or unlimited license.
• A laptop or desktop computer
• The Zoom app (logged in with SingleSignOn to University Zoom account)
• An internet connection
• It is also possible for a department to get a telephone handset for a Common Area Phone for a space/room that multiple people can use.

The standard offering is making and receiving phone calls right in the Zoom app you already use for video conferencing. You can use the Zoom app on your desktop computer, laptop, tablet, and/or smartphone.

If you have specific business needs for a handset telephone and/or a headset, each can be purchased separately. Contact Telecommunications for pricing.

If you decide to retain your (619) 260-xxxx number, it will move to Zoom Phone the day your department migrates. If you currently have a USD 4-digit extension only, your number will need to change to a 10 digit phone number, possibly a non (619) 260-xxxx.

No. Just a 1+ 10 digit number.

No, a new phone is needed to work with Zoom phone. ITS recommends using your laptop or desktop computer to make and receive calls.

Telecommunications will retrieve your old phone within a week of your number being migrated.

Yes, Zoom Phone service can be utilized on and off campus locations with internet service.

Zoom Phone supports secure voice calls across all supported devices, and desktop and mobile clients with standards-based encryption. For more information, visit this link.

911 will remain active and working on the campus environment for all Zoom users.

Individuals whose work requires them to place or receive calls external to the University, or requires them to transfer incoming or outgoing external calls, should maintain an external number.

For those individuals who currently have a USD extension only, Telecommunications will need to change that extension to a new 10 digit number, possibly not a (619) 260-xxxx number.

By default licensed account users can make free calls within the United States and Canada. If your position requires you to make calls outside of these regions, please contact Telecommunications; telecom@sandiego.edu or by calling (619) 260-7500.

Yes. For pricing information, contact Telecommunications at (619) 260-7500.

Yes. For pricing information, contact Telecommunications at (619) 260-7500.

The Zoom mobile app does require the use of a cellular data plan. Optionally, Zoom Phone can be configured to simultaneously ring a cell phone number AT&T/Verizon/TMobile, which would use calling plan minutes. By default, it is just mobile data unless you allow WiFi calling on your mobile phone.

Absolutely, if you feel you do not need a campus phone number you can use your
personal device instead.

No. USD provides a laptop or desktop on which calls can be placed and received. USD also provides WiFi on campus for those who choose to use the Zoom Phone App on their personal mobile device.

No. Zoom Phone includes voicemail service, including email and transcription of messages in your USD gmail account, at no charge.

The Zoom app comes pre-loaded with several built-in ringtone options. In the Zoom desktop app, click your profile picture then click Settings. Click the Audio tab. Click the Ringtones drop-down menu. You can preview all the various ringtones and select one in the dropdown.

Yes. Just click the video camera icon (Meet) on the bottom row of in-call control buttons.

If you are on a call in the Zoom app on your smartphone and are having difficulty with Wi-Fi, you can switch to your phone carrier.

Yes, for detailed instructions, please visit this link.

In Settings you can change what happens to unanswered calls. The default is voicemail. (Other options are disconnect, play a message and disconnect, or transfer to another user.) If someone leaves a voicemail, you will receive an email with the attached wav file and also see it in the Zoom app the next time you are logged in. You will also see all missed calls the next time you are logged in to the Zoom app.

There is currently no retention policy set to automatically delete old recordings, voicemail, or SMS. All three of these features have unlimited storage available.

Unfortunately, you can't recover a voicemail that's been deleted. If your admin enabled voicemail transcription, you will receive an email notification with the voicemail transcript. You can still access this email to read the voicemail. You can also download an MP3 file of your voicemail for safe keeping.

Unfortunately, you can't recover a call recording that's been deleted. If you admin enabled call recording transcription, you will not receive an email notification with the recording transcript. You can also download an MP3 file of your call recording for safe keeping.

Make sure that your time zone is set correctly in your profile, business hours are configured correctly, and you're signed in to the Zoom desktop client and mobile app.