Academic Technology News and Updates

Academic Technology Services is committed to providing the best services possible to the USD community. Our primary goal is to partner with faculty to ensure successful adoption of technology resources to enhance classroom activities and engage learners, both in the face-to-face and online environments.

Download our ATS At-A-Glance one-sheet to learn about all our services and initiatives.

Feel free to contact us at any time:



3 Easy Steps to Get Started with Blackboard

  1. Attend a Blackboard Orientation Workshop (required for new users)
  2. Fill out the USD Blackboard Course Activation Request form
  3. Review Blackboard On-Demand Tutorials and Training Resources


Upcoming Events

Faculty Technology Bootcamp
January 23rd, 24th & 25th, 2019

Drop-in from 9:00am to 4:00pm to Serra 153. Bring course materials and questions. Get hands-on support during this 3-day work session. Register for one or more of our targeted Blackboard workshops:

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Essential Tech Resources

See a full range of all of the Essential Tech Resources at USD.

Trainings and Tutorials


ATS provides FREE training classes to faculty, staff and students.  Click on one of the icons below to learn more!

Don’t see what you are looking for? Put in a request! Don’t see a time that works for you? Let us schedule something! 

Training Calendar

IT Training Calendar
Register for workshops

On Demand

On-Demand Training
Just in time to fit your needs

Blackboard logo.

Blackboard Training
New users and topical workshops


Lunch & Learn Series
Special Topics

 Get Started with a Technology Initiative

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Summer Innovation Institute

This two-week intensive training will help you transform your course with the latest in educational technology best practices. Cohort VII application will open February 9, 2018. Click on the icon above to learn more or Apply Today!

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STA Program

Want to implement your technology project, but do not have the resources? Apply to the Student Technology Assistant (STA) program and be paired with a technically skilled student sfor the entire semester. Learn more about the program or Apply Today!

Person using an iPad

iPad Classroom Project

Deepen your student engagement, in and out, of the classroom utilizing iPads for faculty and student use through the iPad Classroom project. Learn more and Apply Today!

ATS Support Services


What is USDNow and how can it help me do my job?

After more than ten years, ITS is retiring Footprints, our old ticketing system, and moving to a new platform called USDNow. USDNow is Information Technology Service’s brand new solution to your technical needs. Utilizing a cloud-based management tool called ServiceNow, USDNow is a one stop shop for everything that ITS Offers. USDNow is a robust application that works at light speed to get you the help you need quickly. Visit to see for yourself!

iTeam Consultation and Training

The Instructional Support and Training Team (iTeam) is available by appointment to consult or train you or your department. Contact us about online course design, integrating multimedia or selection and appropriate technology. We can also share information about the Student Technology Assistant Program or iPad Classroom Project. 

Phone: 619-260-7900
Office: MH194, Drop-In or Schedule a Consultation

Help Desk and Client Support

Client Support Services consists of two primary support teams—the Desktop Technical Team and the ITS Help Desk. The Help Desk is the primary resource to contact if you have issues or concerns with technology on campus, and your single point of contact for any ITS question or request. 

Submit at ticket
Phone: (619) 260-7900
Drop-In: Hahn University Center 117

We offer full service on Digital Media Support at the Media Lab, Maher 176

  • Need help with a video production and editing?
  • Have a video project with your students?
  • Podcasting and Streaming?
  • Graphic design and poster creation?
  • Need to check out technology and audio visual equipment from the Media CircDesk?
  • Video Conferencing questions and setup?
Phone: (619) 260-4567
Drop-In: Maher Hall 18

Classroom Technology Support

Get trained on using the classroom console, SMART Podium (interactive touch screen), and document camera!  Many classrooms are now outfitted with complete consoles to make sharing your media easy. One-to-one training and online videos available.

Phone: (619) 260-4567
Drop-In: Maher Hall 184

Computing Needs

Software Support

We offer a number of titles as part of our campus/enterprise agreements as well as a number of specialized applications.

Need help with an application on your USD provided computer?  Call the ITS Help Desk at ext. 7900 or submit a support ticket in USDNow at and one of our skills support technicians will get right back to you! 

You can also search our new Knowledge Base in USDNow also at for answers to commonly asked questions.

Computer Hardware Replacement

The Computer Replacement Program at the University of San Diego is designed to ensure that faculty and staff have access to desktop workstations that support current applications in their work and study.

Information technology has become a routine element in how we learn, teach, and work. The Computer Replacement Program indicates that USD is committed to ensuring that its faculty, students, and staff have access to current information tools. Please note: All desktops and laptops must be ordered through ITS or be given ITS approval, per Purchasing Policy 2.10.2. Please email for more information.

Please use this site to become informed on the technology available through the program. The site provides current computer specifications as well as contact information for the technical and administrative representatives that can help you in selecting and ordering equipment.