Information Technology Services

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Blackboard FAQ

Basics

How do I activate my Blackboard course?

I can't log in to Blackboard, or I forgot my username or password. What should I do?

Blackboard is functioning very slowly. What should I do?

What browsers are compatible with Blackboard?

How long is the course request turnaround time?

What do I do if I made a mistake with my course request, such as requesting the wrong course or asking that the wrong courses be merged?

How do I request a merged (cross-listed) course?

What do I do if I forgot to ask for two courses to be merged?

What do I do if I need to "un-merge" two or more courses?

I got an error message. What should I do?

Course Management

I requested a course, but I don't see it. What should I do?

How do I change my course title?

Why do I see Child Courses on my menu?

How do I hide a course?

How do I get a sandbox (practice) course?

How can I view my course size?

User Management

How do I add a student to a course?

How do I add a Teaching Assistant (TA) to a course?

How do I add an Instructor to a course?

How do I add a test student to a course?

A registered user is not appearing in my course. What should I do?

A registered student has disappeared from my course. What should I do?

Building Your Course

My course menu's disappeared. How can I get it back?

How do I upload multiple files to a course?

How do I set up a Collaborate session?

How do I copy a course?

I copied my course, but not everything copied over. What should I do?

I uploaded content to the Content Collection, but students don't see it. Why not?

Course Tools

What's the difference between Email and Messages?

I'd like to use SafeAssign or TurnItIn for plagiarism detection. How do I get started?

Where can I find help with publisher tools (e.g. McGraw-Hill, Pearson, WileyPLUS, etc.)?

Course Properties

How can I hide my course from my students until I'm ready for them to see it?

I can't find a course tool I'd like to use. How do I make sure it's enabled?

How do I view my course roster?

Grading & Assessment

I'm trying to delete an Assignment column from my Grade Center, but don't have that option. How do I delete it?

Can students see one other's grades?

How do I post grades to MySanDiego?

What is an External Grade?

How do I reset a student's test attempt?




Basics

How do I activate my Blackboard course?

On the front page of Olé, before you log in, click "Faculty: New Course Request" in the Welcome to Olé module. Log in, and fill out the form on the next page. Your course will be activated within three business days.

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I can't log in to Blackboard, or I forgot my username or password. What should I do?

Contact the Helpdesk at x7900 to reset your password or verify your account status.

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Blackboard is functioning very slowly. What should I do?

First, check the Announcements on the login screen to verify there aren't current system issues. Next, check your Internet connection. If using wi-fi, verify that you have full signal strength. Verify by using the Browser Check button on the login screen that you are using a compatible browser. If, after performing these checks, you are still having trouble with slowness, please contact bb@sandiego.edu.

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What browsers and operating systems are compatible with Blackboard?

View this chart to verify that your browser and operating system are compatible with Blackboard.

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How long is the course request turanround time?

Courses will be activated within three business days of request.

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What do I do if I made a mistake with my course request, such as requesting the wrong course or asking that the wrong courses be merged?

Email bb@sandiego.edu with your request and pertinent course information.

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How do I request a merged (cross-listed) course?

When filling out the course activation form, choose "yes" from the options in "What if I have a merged course?"

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What do I do if I forgot to ask for two courses to be merged?

Email bb@sandiego.edu with the IDs of your courses and request they be merged.

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What do I do if I need to "un-merge" two or more courses?

Email bb@sandiego.edu with the IDs of your courses and request they be un-merged.

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I got an error message. What should I do?

Please take a screenshot of the error message and email it to iteam@sandiego.edu. Also include the approximate time of the error, name of your course, and what you were trying to do when the error occurred.

Course Management

I requested a course, but I don't see it. What should I do?

Courses will take up to three business days to process. If you don't see your course in Blackboard after the third business day, please email bb@sandiego.edu with your name, course ID, and date of request.

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How do I change my course title?

Course titles for academic courses are automatically generated from their listings in MySanDiego. To change your course title, contact the registrar.

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Why do I see Child Courses on my menu?

Blackboard automatically creates child courses when creating a merged (cross-listed) course. Child courses are not visible to students, and should not be used. This article provides instructions for hiding courses from your Blackboard menu.

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How do I hide a course?

Follow the directions here to learn how to hide a course from your My Courses menu.

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How do I get a sandbox (practice) course?

All new and returning faculty should have a sandbox in their My Courses list. If you don't, or would like another, please email iteam@sandiego.edu.

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How can I view my course size?

Blackboard courses can be up to 3 GB. If you are receiving over-quota messages, check on your course size by going to Packages and Utilities > Export/Archive Course in the Control Panel and choosing the Estimate Package Size tool. Use the Content Collection under the Control Panel to view sizes of and remove or modify individual files and folders.

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User Management

How do I add a student to a course?

Your course will automatically be populated with students who registered via MySanDiego. If you have any questions, please email iteam@sandiego.edu.

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How do I add a Teaching Assistant (TA) to a course?

You can add a Teaching Assistant to your course via the Manage Users tool, found under the Course Tools area of the Control Panel. Detailed instructions can be found here.

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How do I add an Instructor to a course?

Please email iteam@sandiego.edu with the Instructor's username (the name before @sandiego.edu) and the course ID into which you would like to enroll the Instructor.

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How do I add a test student to a course?

From the Control Panel, go to Course Tools > Add Test Student and follow the directions. You can find more detailed directions here.

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A registered user is not appearing in my course. What should I do?

After a student registers for your course, please allow two business days for all systems to synchronize and for the student to appear in the course. If it has been more than two days, please contact bb@sandiego.edu with the student's name and mySanDiego username.

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A registered student has disappeared from my course. What should I do?

Contact bb@sandiego.edu with the student's name and mySanDiego username.

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Building Your Course

My course menu's disappeared. How can I get it back?

To make a collapsed course menu reappear, drag your mouse cursor to the left hand of your screen until a green, vertical bar appears. Click on the bar, and your menu will reappear. This site a video tutorial of this.

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How do I upload multiple files to a course?

You can use the Content Collection, Document Unpackager, and WebDav to upload files. This article explains the differences among the tools and

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How do I set up a Collaborate session?

From a course content area, go to Tools and select Blackboard Collaborate. From the next page, click Create Session, and specify the parameters of your Collaborate session. The Blackboard Collaborate site provides further information for using the Collaborate platform.

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How do I copy a course?

Be sure the course you'd like to copy into has been activated. Navigate to the Control Panel of the old course. Go to Packages and Utilities > Course Copy. Select the parts of the course you wish to copy and the course ID that you're copying into. If you select an area that has no content or is not used, it won't impact the course you're copying into. You'll receive an email after the course content has been copied. This video tutorial walks through the steps of course copying.

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I copied my course, but not everything copied over. What should I do?

Verify that you have received the course copy confirmation email. If you have, and still don't see some or all of your content, wait at least 30 minutes after the initial copy and then recopy the course or portions of the course. Verify everything you want to copy is checked. If you are copying Assignments, be sure to copy Grade Center Columns and Settings. If your course is especially large (1 GB or more) or it is a peak time in the semester, it may take an hour for the content to copy.

If, after following these steps, you still don't see your content contact the iTeam at iteam@sandiego.edu.

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I uploaded content to the Content Collection, but students don't see it. Why not?

The Content Collection is part of the Control Panel, which students will never see. You must add any files in the Content Collection that you wish to be visible to your students to a Content Area by following the directions here.

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Course Tools

What's the difference between Email and Messages?

The Email tool sends emails to your students' @sandiego.edu accounts. Blackboard does not store these message in your course, but you wil get a carbon copy of any message you send.

The Messages tool is an internal messaging platform. Users must log in to Blackboard to view and send Messages. Learn more about how to use and the differences between Messages and Email here.

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I'd like to use SafeAssign or TurnItIn for plagiarism detection. How do I get started?

The iTeam blog provides information on TurnItIn and SafeAssign. If you would like assistance implementing these tools, please contact iteam@sandiego.edu.

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Where can I find help with publisher tools (e.g. McGraw-Hill, Pearson, WileyPLUS, etc.)?

Blackboard currently has integrations with McGraw-Hill, Pearson's MyLab, WileyPLUS, CourseSmart, and Cengage. This article contains resources to get started with each tool. Contact your publisher if you have technical questions about these tools.

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Course Properties

How can I hide my course from my students until I'm ready for them to see it?

By default, a course will become available to students within a week or two of the start of the semester, and will become unavailble shortly after a semester ends. To change availability settings, go to Control Panel > Customization > Properties > Availability. See this tutorial for more information.

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I can't find a course tool I'd like to use. How do I make sure it's enabled?

Go to Control Panel > Customization > Tool Availability. Find the tool you'd like to enable, and check the box in the "Available" column next to the tool name.

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How do I view my course roster?

You can view your course roster by using the Roster tool, the Grade Center, or the Users area under Users and Groups in the Control Panel. More information on how to access these options is here.

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Grading & Assessment

I'm trying to delete an Assignment column from my Grade Center, but don't have that option. How do I delete it?

You must delete the actual assignment from the course to have the column removed from the Grade Center. Find the assignment, click on the drop-down arrow to the right of the Assignment title, and choose Delete.

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Can students see one other's grades?

No. A student can see only his or her own grades.

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How do I post grades to MySanDiego?

The Blackboard system administrator is in the process of integrating this functionality into Olé -- it is not built in. In the meantime, please use the directions here to enter your grades in MySanDiego.

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What is an External Grade?

External grades report grades to a module or external system. They are not currently used at USD, but the Blackboard system requires one External Grade in each Grade Center. To hide this External Grade column, follow the directions here.

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How do I reset a student's test attempt?

Follow the directions in this short tutorial to reset a student's test attempt.

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