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How-to Create a Mail Merge in Outlook 2010

In Outlook 2010 and 2013, it does not send from the default profile or PST files any longer.  To get it to work you must create a new user profile.

·         Close Outlook 2010/Outlook 2013 if it is open at the moment.

·         Click the Start Menu, and then Control Panel.

·         Click Mail (32-bit)

·         Click on the button to the right for Show Profiles… under the Profiles header.

·         Select the bubble for Prompt for a profile to be used, click Apply.

·         Click Add…

·         Enter “Mail Merge DL” for the Profile Name, and then click OK.

·         Create the Distribution List email profile only under the new profile.

o   Reference “How-to set up Email Alias Account for Distribution Lists”

§  Knowledge Base Article:

·         Click on the Outlook 2010 or Outlook 2013 icon, either in your Start Menu or Desktop.  Choose the mail merge account that you just created.

·         Create a mail merge in Word.  Then, send it like you would and email from the options in the Word banner



*Reminder: Remember to restart Outlook and select the specific account each time you wish to send a mail merge or view regular email.

*Note: If a Word mail merge with Excel is not working, try some of the following resolutions:

  • Verify that Office is the most current version (including updates)
  • Repair Excel and Word
  • Re-install Excel and Word

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