BDMS AppXtender Document Imaging FAQs
- Whom can I contact for help / support?
- (a)How can I get a BDMS AppXtender account created?
- (b) I get an "External password synchronization" error.
- I just received my new scanner. How do I get BDMS AppXtender Desktop installed so I can start scanning into Banner?
- A person in BDMS AppXtender with ID does not have PIDM in Banner?
- When a duplicate person is deleted in Banner they are not deleted in BDMS AppXtender?
- We scanned in some documents and some of them scanned landscape and other scanned portrait yet the settings were for portrait?
- BDMS AppXtender isn't loading documents properly on Mac computers?
- ThumbNails aren't displaying?
- When indexing, the user toolbar (zoom, print, next/previous page, edit image, redactions features) isn't appearing?
- How do I save a document to the desktop?
- How do I print in BDMS AppXtender?
- When opening an image in BDMS AppXtender nothing is appearing?
- BDMS AppXtender session expires when trying to install Interactive Viewer.
- How can I change my Screen Resolution?
- Can I use Firefox as my browser?
- What is the wildcard character for BDMS AppXtender?
1. Whom can I contact for help / support?
You may either call the Help Desk at extension 7900 or e-mail the BDMS AppXtender Document Imaging support team. Click here for their e-mail address. The Help Desk is equipped to assist with basic technical problems you might encounter when trying to view documents, and they will put you in touch with the BDMS AppXtender Document Imaging support team for assistance with any other inquiries or problems.
2. (a) How can I get a BDMS AppXtender account created?
Please fill out the BDMS AppXtender Access Request Form, which is available on the ITS Useful Forms page at http://www.sandiego.edu/its/support/forms.php.
2. (b) I get an "External password synchronization" error.
Please submit the BDMS Password Resync Request form. After submitting this form, you should be able to connect to BDMS AppXtender from your MySanDiego account under the "Xtender" tab without needing to type in a password. If you still encounter problems, please contact us via the support resources listed above.
3. I just received my new scanner. How do I get Xtender Desktop installed so I can start scanning into Banner?
Please contact the BDMS AppXtender Document Imaging support team's e-mail address. Click here for their e-mail address.
4. A person in BDMS AppXtender with ID does not have PIDM in Banner?
This issue is always from someone typing in the ID incorrectly, saving it and thus the reason for no PIDM.
5. When a duplicate person is deleted in Banner they are not deleted in BDMS AppXtender?
This is true. There are a few solutions to this problem:
1. Manually reindexing the document to the correct ID.
2. Code can be written that would reassign the documents to the correct IDs.
6. We scanned in some documents and some of them scanned landscape and other scanned portrait yet the settings were for portrait?
This is impossible to reproduce and is defined as a user scanning issue.
7. BDMS AppXtender isn't loading documents properly on Mac computers?
BDMS AppXtender is supported on Macs; there is no need to change any special settings. You can call the help desk at extension 7900 for assistance, or contact the BDMS AppXtender Document Imaging support team. Click here for their e-mail address.
8. ThumbNails aren't displaying?
On Applications list screen, click 'Edit' toolbar, select 'User Settings', select 'Document View' from the menu on the
leftside, deselect the first option 'Show Page Thumbnails'.
9. When indexing, the user toolbar (zoom, print, next/previous page, edit image, redactions features) isn't appearing?
Turn on Interactive Viewer as follows: On Applications list screen, click 'Edit' toolbar, select 'User Settings', select
'Interactive Viewer' from the menu on the leftside, select the first option 'enable interactiver viewer'.
10. How do I save a document to the desktop?
This task requires the interactive viewer to be turned ON (see above step). Then on the toolbar above the document select the downward arrow immediately to the right of the second printer icon with the yellow symbol and just before the ‘I’ icon. Select the export option and press save.
11. How do I print in BDMS AppXtender?
If the document isn't PDF, turn the interactive viewer ON (see above step). Then on the toolbar above the document, click the second printer icon with the yellow symbol and select ‘Print Option: Document print’ to print the complete document. If the printer icon is greyed out, then you will need to request from the owner of the document in question that you be granted access to print.
If the scanned document is a PDF, you can select toolbar option 'Document' and click 'Merge PDF for Print' to print the complete document.
12. When opening an image in BDMS AppXtender nothing is appearing?
Ensure you have all the Web Components installed by select 'Help' from the toolbar, select 'Click Installed Components', and download the three option displayed.
If you continue to have trouble, please call the Help Desk at extension 7900, and they will set up your computer with the proper components for you.
13. BDMS AppXtender session expires when trying to install Interactive Viewer.
1. Go To Tools > Manage Add-Ons > Enable or Disable Add-Ons.
2. In Add-ons currently loaded in Internet Explorer, single click on any Enabled program related to Windows Live. These include the toolbar, Sign-in Assistant, and Messenger.
3. Select the radio icon for Disable on each item. Click OK
4. Restart Internet Explorer and test Xtender again.
If you still have trouble, call the Help Desk at extension 7900 and they will help you get your PC set up properly.
14. How can I change my Screen Resolution?
You can change the resolution on your PC to improve your viewing experience by right clicking on your desktop. Select Properties, Settings tab and move the Screen Resolution bar to the left for clearer setting. FYI mine is set at 1024 by 768 pixels. For more information click here.
15. Can I use Firefox as my browser?
Yes. Firefox is fully supported by BDMS AppXtender, in addition to Internet Explorer 6, 7, or 8, and Safari on Macs.
16. What is the wildcard character for BDMS AppXtender?
Xtender uses * (asterisk) as its wildcard for queries. Note that this is different than Banner's default of % (percentage sign).
