Imaging/Xtender FAQs
- I just received my new scanner. How do I get Xtender Desktop installed so I can start scanning into Banner?
- A person in Xtender with ID does not have PIDM in Banner?
- When a duplicate person is deleted in Banner they are not deleted in Xtender?
- We scanned in some documents and some of them scanned landscape and other scanned portrait yet the settings were for portrait?
- Xtender isn't loading documents properly on MAC computers?
- ThumbNails aren't displaying?
- When indexing, the user toolbar (zoom, print, next/previous page, edit image, redactions features) isn't appearing?
- How do I save a document to the desktop?
- How do I print in Xtender?
- When opening an image in WebXtender nothing is appearing?
- WebXtender session expires when trying to install Interactive Viewer.
- How can I change my Screen Resolution?
- Can I use Firefox as my browser?
- What is the wildcard character for Xtender?
1. I just received my new scanner. How do I get Xtender Desktop installed so I can start scanning into Banner?
1. Decide first which PC you plan to attach the scanner to.
2. Ensure this PC is on the network.
3. Decide what user account you want to do the scanning under.
4. Call Ray McCormack x7648 so I can schedule someone to install the scanner ISIS Driver, an Oracle client and Xtender Desktop.
2. A person in Xtender with ID does not have PIDM in Banner?
This issue is always from someone typing in the ID incorrectly, saving it and thus the reason for no pidm.
3. When a duplicate person is deleted in Banner they are not deleted in Xtender?
This is true. There are a few solutions to this problem:
1. Manually reindexing the document to the correct ID.
2. Code can be written that would reassign the documents to the correct IDs.
4. We scanned in some documents and some of them scanned landscape and other scanned portrait yet the settings were for portrait?
This is impossible to reproduce and is defined as a user scanning issue.
5. Xtender isn't loading documents properly on MAC computers?
Turn of the interactive viewer on your user settings. On Applications list screen, click 'Edit' toolbar, select 'User Settings', select 'Interactive Viewer' from the menu on the leftside, deselect the first option 'enable interactiver viewer'.
6. ThumbNails aren't displaying?
On Applications list screen, click 'Edit' toolbar, select 'User Settings', select 'Document View' from the menu on the
leftside, deselect the first option 'Show Page Thumbnails'.
7. When indexing, the user toolbar (zoom, print, next/previous page, edit image, redactions features) isn't appearing?
Turn on Interactive Viewer as follows: On Applications list screen, click 'Edit' toolbar, select 'User Settings', select
'Interactive Viewer' from the menu on the leftside, select the first option 'enable interactiver viewer'.
8. How do I save a document to the desktop?
This task requires the interactive viewer to be turned ON (see above step). Then on the toolbar above the document select the downward arrow immediately to the right of the second printer icon with the yellow symbol and just before the ‘I’ icon. Select the export option and press save.
9. How do I print in Xtender?
If the document isn't PDF, turn the interactive viewer ON (see above step). Then on the toolbar above the document, click the second printer icon with the yellow symbol and select ‘Print Option: Document print’ to print the complete document.
If the scanned document is a PDF, you can select toolbar option 'Document' and click 'Merge PDF for Print' to print the complete document.
10. When opening an image in WebXtender nothing is appearing?
Ensure you have all the Web Components installed by select 'Help' from the toolbar, select 'Click Installed Components', and download the three option displayed.
11. WebXtender session expires when trying to install Interactive Viewer.
1. Go To Tools > Manage Add-Ons > Enable or Disable Add-Ons.
2. In Add-ons currently loaded in Internet Explorer, single click on any Enabled program related to Windows Live. These include the toolbar, Sign-in Assistant, and Messenger.
3. Select the radio icon for Disable on each item. Click OK
4. Restart Internet Explorer and test Xtender again.
12. How can I change my Screen Resolution?
You can change the resolution on your PC to improve your viewing experience by right clicking on your desktop. Select Properties, Settings tab and move the Screen Resolution bar to the left for clearer setting. FYI mine is set at 1024 by 768 pixels. For more information click here.
13. Can I use Firefox as my browser?
Xtender does work well with Firefox. Banner INB does not work well with Firefox.
14. What is the wildcard character for Xtender?
Xtender uses * (asterisk) as its wildcard for queries. Note that this is different than Banner's default of % (percentage sign).
