Issues logging in with your USDOne credentials

For security purposes, an authentication process is in place for logging into the training. Once you click on the link, you will need to enter your USD login credentials. If you do not know your login credentials, please contact Information Technology Services at help@sandiego.edu or (619) 260-7900.

Technical Issues Within the Course

You can resolve most issues with one of these 4 steps:

Switch browsers. Use Chrome or Firefox when you can instead of IE.
Make sure your browser is up to date by visiting: whatismybrowser.com.
Make sure to clear your cache and cookies
If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigation button. To reset your zoom on a PC hit "control 0 (zero)" and on a Mac hit "command 0 (zero)".

Additional Troubleshooting Options:

Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, etc.)
Full Screen mode: For Windows, press F11. On a Mac, click “View” from the browser’s menu and select “Full Screen”. For Chromebook, press F4.
Ensure your course is in its own browser window, not within a frame of the school portal or email client.
Reboot the computer.
If you are on a wireless connection, try a wired connection .
Disable all popup blockers and 3rd party toolbars.
Try accessing from a different network connection (computer lab, home, town library etc.).
Try accessing at a different time of day (during your network’s off-peak internet usage hours, i.e. morning).