Communications Division

Jennifer Troncale 

Communications Supervisor


The Communications Division consists of two units: The Public Safety Dispatcher and the Public Safety Customer Service Representative. Both provide communications and general records support to the Department's administration and other sections, and maintain records for all department activity.


Public Safety Dispatch consists of several dispatchers on rotating shifts providing twenty-four (24) hours, seven (7) days-a-week coverage.  Their primary objectives include providing communications between all USD entities and Patrol Officers and Department Administrators, and emergency and non-emergency communications between USD entities and City, County, State or Federal Services. 

They are responsible for answering the non-emergency ext. 7777 and emergency ext. 2222 phone calls, and managing communications via the County and University radio systems.

Public Safety Dispatchers also monitor and provide forensic support to the Video Surveillance Management Systems, Security and Fire Alarm Systems.  When required, the Dispatcher on-duty can execute a mass notification message or alert in the event of Campus Emergency.

All Department activity is also monitored and recorded via an automated records management system (a.k.a. CAD).

Interested in becoming a USD Public Safety Dispatcher?

  1. Click "Search Jobs" to verify opening
  2. Click "Register Today" to register to the University of San Diego Department of Human Resources
  3. Create a log-in

For specific questions, you may email the division as well.

Customer Service Representative

The Public Safety Customer Service Representative (CSR) is the first point of contact for the campus community, faculty, staff, students, guests, and visitors needing information or assistance from the Department of Public Safety.

The role of the CSR is to provide high level customer support, in person and over the phone, to resolve requests for general campus information or general Public Safety information.  The CSR’s duties include operating a switchboard console for processing incoming University telephone calls for all University departments and or parties. 

The CSR also processes lost and found items turned into Public Safety by receiving, impounding and documenting them, entering the information into a computer data base and responding to inquiries about Lost & Found items.

Contact Information

Public Safety
Hughes Center 150
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7777
Fax: (619) 260-2241