Applying Conflict Management and Resolution Across Professions

Professionals trained in how to manage and resolve conflicts can apply their skills in any industry. They can develop resolutions to the myriad of interpersonal challenges that arise between individuals, groups and organizations.  Below are just a few examples of how a degree in Conflict Management and Resolution can be applied in practice.

Conflict Management and Resolution In Practice

Who Conflict Practitioners Are

  • Ombudspeople
  • Managers
  • Directors
  • Employee Relations Specialists
  • Communication Specialists

 Where Conflict Practitioners Work

  • Nonprofits
  • Hospitals
  • Corporations
  • Universities
  • Government

 What Conflict Practitioners Do

  • Intercultural Communication
  • Conflict Mediation
  • Dialogue & Facilitation
  • Negotiation
  • Transition Management

Conflict Practitioners In Action

A technologically focused future means that human-focused skills are more important than ever. Professionals with conflict management and resolution skills are important in all fields and sectors. They use techniques to fundamentally change how people around them prepare for and respond to conflict.

"Conflict management and resolution are in every aspect of what we do in public safety." Christina Burhans ‘14 (MA), Supervising District Attorney Investigator, San Diego District Attorney’s Office

Sharia Walkers Sharia Walker '12 (MA) is a skilled communicator, mediator, negotiator, academic practitioner and youth development and conflict resolution specialist.

Sharia Walker '12 (MA)

Conflict Resolution as a Tool to Empower Women

Sharia discovered conflict analysis and mediation while at the Kroc School completing her master's in peace and justice. Like many, she assumed that conflict resolution applied only to international conflict. Sharia earned her credential as a mediator at the National Conflict Resolution Center (NCRC). She conducted cultural mediation with claimants from the Middle East. In 2012 she created a mediation program for women in her home country of Saudi Arabia. Her program built women's capacity in the area of mediation specifically and alternative dispute resolution in general. This program enables and empowers them to be effective outside of the court system and creates new opportunities for women to have a positive impact in their community. Sharia currently works at the Islamic Development Bank as a youth development specialist, contributing to policy dialogue and implementing youth empowerment and development programs. She also has a consulting business called Walker Consultancy which provides alternative dispute resolution services.

Justine Darling '11 (MA)

Conflict Management for Restorative Justice

Justine is currently the Restorative Practices Coordinator for the NCRC. She supports school districts in transforming campus cultures and discipline practices to be more restorative and trauma-informed. She is also an Anti-Defamation League facilitator, empowering communities to identify biases and work towards equality and justice for all. She uses conflict resolution methods and approaches to bridge communication and foster better relations between communities and police. Justine completed her master's in peace and justice at the Kroc School and teaches workshops to current Kroc students on restorative justice. 

Justine Christian Andreau Justine Darling '08 (MA) is passionate about creating connections among peacebuilders, particularly through restorative justice.
Alice Nderitu A former Kroc Woman Peacemaker, Alice leads and builds mediation teams in Kenya’s conflict hotspots. 

Alice Nderitu

Conflict Resolution and Peacemaking

Alice is a peace mediator in South Sudan and Nigeria, where she is often the only woman at the table. Most recently she brokered a peace agreement in Nigeria between 29 ethnic communities that had been at war for decades. Alice is committed to the basics of conflict prevention, explaining that “in conflict prevention, you establish what issues or problems must be addressed, decide what to do about it and take preventive action. This is summarized as: analysis, strategy, action and evaluation. The most important thing for me is the continuity between these four phases.” With rich and varied experience in both conflict prevention and conflict resolution, Alice is a leader in transforming the future of her native Kenya through her work at Inclusive Security.


Samara Hakim

Conflict Resolution Through Dialogue and Inclusion 

Samara Hakim, JD, is the founder of The Culture Factor, LLC. She is an international thought leader, strategist, speaker, writer, and facilitator who equips leaders and organizations to integrate culture into their business metrics towards a more inclusive work environment. She has over 10 years of experience in cross-cultural communication and conflict management, diversity and inclusion, implicit bias impact, and culture transformation. Samara holds multiple certifications in the field of cross-cultural communication and conflict management. She also holds an Advanced Certificate in Intercultural Management from the University of Notre Dame. 

Samara Hakim Samara thrives on working with people from all walks of life, inspiring them to work with those that seem different and to acknowledge everyone’s uniqueness while finding commonality.
Michael Fryer Michael uses conflict resolution through an approach that is practice-focused but with a deep respect for relevant and applicable theories.

Michael Fryer

Conflict Management To Create Space 

After graduating from college in 1996 Michael started working with The Corrymeela Community, Ireland’s oldest peace and reconciliation center. Their focus on the importance of relationships, on listening and on intentionally creating a space in which new perspectives can emerge resonated deeply with him. Upon graduating from the world renowned Peace Studies Master’s program at the University of Bradford in 2002, he joined their faculty where he was responsible for designing and delivering all requests for conflict resolution training.

Hamsatu Allamin

Conflict Resolution in Countering Violent Extremism

Originally a teacher and grassroots organizer, Hamsatu became a human rights defender and women’s activist with the rise of the militant group commonly known as Boko Haram. She shares that, “It was then that I took it upon myself to visit [the areas where Boko Haram was recruiting] and know who these boys are, identify with the parents, sympathize with them, with the conviction that someone has to engage with them to stop the violence”. Hamsatu also created the Network of Civil Society Organizations for Peace (NSRP). Hamsatu is implementing a project through the NSRP on countering violent extremism, focused on restoring social norms, changing the narrative of apathy toward the West, and developing a module for teaching peace and setting up peace clubs in Islamiya School in the state of Borno.

Hamsatu Allamin Hamsatu is a trusted negotiator and peacemaker between militants and security forces in Nigeria’s conflict­-ridden and impoverished North East region.