Coronavirus (COVID-19) Updates


Delivery of Our Services

Military and Veterans Program remains steadfast in our mission to support all military-connected students. During this time of uncertainty, we are developing ways to meet the needs of students both efficiently and effectively in a remote environment. While the impact on students, many of which may be working and providing for families, is still unfolding, our entire USD community is working together to deliver services necessary for student success.


  • To contact us email:
  • Individual contacts 
  • Fill out the Request for Support Form if you have a specific need and would like to connect with staff on resources at USD or in the community
  • There are currently no changes in VA Benefits processing
  • All events have been canceled for the semester
    • Unfortunately this includes our Military Graduation Ceremony at the Midway.  We know this is an event that many of our graduating students were looking forward to, and we are working to host an event in the fall that celebrates your accomplishments

  • Contact us for referrals we are dedicated to connecting students to resources on and off campus
  • We have a higher involvement with social media via Instagram and Facebook during this time
  • We are available for Zoom meetings by request


VA Benefits Updates


On March 12th, the VA sent guidance to USD about educational benefits and what to expect when the University of San Diego goes to online course work for the remainder of the Semester. Per the VA, there will be no change to housing allowances for students who are enrolled in on-campus programs that have to take course work online for the Spring Semester.The VA has provided guidance that this will be the case for Summer 20 and Fall 2020 as well.  Nelson will continue to be available for questions on benefits and will submit summer enrollments to the VA as normal.  As we learn more from the University or the VA we will keep you informed.

This is the statement issued by VA Education Service (in Washington, DC) about the change from letter grades to Pass/No Pass grades:

Depending on the IHL’s grading policy, classes taken Pass/Fail may result in a nonpunitive grade if the student fails the class. Rules about non punitive grades have not changed.

  • Although VA does not typically make payments for classes resulting in non punitive grades, if COVID 19 is reported as mitigating circumstances for the student’s receipt of a nonpunitive grade (i.e., Fail in a Pass/Fail class) VA will pay for the class.

So, you can take a course as pass/fail. If you fail the course you will need to let Nelson know and he will report it to the VA as a non-punitive grade with a mitigating circumstance of COVID-19 and the VA will pay for the course. It is possible that the VA will collect on housing if you fail but you can reach out to the VA if you have questions on that.

Ultimately, you should email your academic advisor or talk to your program coordinator if taking a course pass/fail is the best for you and your academic program.

 For more updates on the VA's Benefits policy during COVID-19 please visit the following links: 

COVID - 19 Resources

2-1-1 San Diego

As a local non-profit operating 24 hours a day, 365 days each year, 211 San Diego is the region’s trusted source for access to community, health, social, and disaster services. By simply dialing 211 the call is free, confidential and available in more than 200 languages. 211 provides access to 6,000+ services, resources and programs through our online database.  To search for local resources call 211 or visit:

Support The Enlisted Project 

STEP assists junior active duty enlisted members and recently discharged enlisted veterans and their families in Southern California facing financial crisis achieve long term financial self-sufficiency.  

 In an abundance of caution, the STEP staff will be working remotely.  The application process will remain the same and all client services will continue on a scheduled basis.  If you need to reach a STEP team member please leave a voicemail at (858) 695-6810 or contact STEP at

San Diego Food Bank & North County Food Bank:  

The San Diego Food and North County Food Bank’s 200 food distribution sites will remain open during the COVID-19 (Coronavirus) crisis. If you need food assistance, please call 2-1-1, the county’s social services hotline, for food distribution sites near your home.For information about the Food Bank’s response to COVID-19, please visit:

The Steven A. Cohen Military Family Clinic

The Steven A. Cohen Military Family Clinic at Veterans Village of San Diego provides high-quality mental healthcare services accessible to all post-9/11 (including National Guard and Reserves), their families, and the families of active duty service members including spouse or partner, children, parents, siblings, caregivers, and others.

Services are available regardless of discharge status, role while in uniform or combat experience.  Telehealth services are currently available.  Please contact at or call (619) 345-4611

For more resources both in the community and at USD please visit our Resource Guide


San Diego Gas and Electric:

SDGE will temporarily suspend service disconnections. Customers struggling to pay their utility bill due to financial hardships caused by the coronavirus are urged to call the Customer Contact Center to at 1-800-411-7343. Late payment fees will be waived for business customers whose finances have been hit by coronavirus.

Wounded Warrior Project 

Serves veterans and service members who incurred a physical or mental injury, illness, or wound while serving in the military on or after September 11, 2001. Everything offered is free because there’s no dollar value to finding recovery and no limit to what you can achieve.

As a reminder, many of their programs are always available virtually and remain unaffected, for example:

  • WWP Talk connects warriors and family members to a WWP team member for consistent weekly emotional support phone calls to improve their mental health and well-being.
  • Benefits Service empowers warriors, giving them the necessary tools to learn and understand their benefit options.
  • Warriors to Work serves warriors and family members who are transitioning their career or looking to develop their professional skills.

To learn more about these programs, please contact the Resource Center.

VA San Diego Health Care System

If you have symptoms of fever, cough, and shortness of breath, call 877-252-4866 before visiting. For other concerns, you may be able to access VA care from home by phone or using VA virtual care options. More Details

To get answers to questions you have about coronavirus and how VA is responding, visit their Coronavirus FAQs page or read VA's public health response.

  • Contact:
    • Location: 3350 La Jolla Village  Dr.
    • Phone Number: 858- 552-8585
    • Website: