Frequently Asked Questions (FAQ)

Static IPs will not be granted for desktop computers, laptops or certain handheld devices. Typically, a static IP is not necessary and are reserved for network servers, printers, applications, and appliances. The dynamically assigned IP addresses do not change unless your network device has been disconnected from the network or turned off for several weeks. You can use the "ipconfig" command on your computer to view and confirm your IP address. Static IP for wireless networks are also not granted. If you still believe you need a static IP address please contact the Help Desk.

Requests for DNS names are made through the Help Desk.  DNS requests received by end of business Monday and Wednesday will be processed on Tuesdays and Thursdays.

Requests for a DNS name can be made in advance of installation, as it should be part of the system documentation.  If you are aware of the provisioning of an upcoming application, server, printer, etc., make your request at the same time you place your order.

All name requests will be reviewed by the network team and/or management.

Emergency requests for DNS entries will be handled as best effort.  Please remember that local/intranet updates for DNS happen almost immediately however, on the Internet a new DNS entry will take approximately 24 hours or longer to propagate for off-campus users.  Please plan accordingly.

The short answer is no. Like static IPs, it’s very rare that a computer, laptop or certain handheld device actually needs a DNS name.  DNS names or entries are used only for servers, printers, appliances, and applications.  Running server software or applications on desktop computers is a bad idea and can lead to security breaches and loss of personal data.  A non-standard or unapproved software or applications can also become an unsupportable production environment meaning neither the client who installed or the ITS department can support their existing environment.

Our goal is to provide USD with reliable networking every day.  Doing so means periodic maintenance. We try and schedule outages when as few people as possible are affected. Currently, we schedule routine wired and wireless maintenance every Thursday morning 2 a.m. to 6 a.m., but there are times when critical updates or repairs will need to be done outside the maintenance window.

USDGuest - for users who do not have a MySanDiego username and password.  Please read this knowledge base article for instructions on connecting to USDGuest.

Eduroam - for users who have an active USD email account.  You can read more information about Eduroam here.  For instructions on how to connect to Eduroam, please read this knowledge base article.