Mac Remote Access with NoMachine

Get Access

Other Resources

Questions and Troubleshooting

• How do I get access to VPN and Duo?

  All USD staff and faculty automatically have access to Aruba VIA, our VPN client, and Duo, our 2-factor authentication application. 

  To set up VPN for the first time, visit our VPN site.  

  To set up Duo for the first time, visit our Duo site.

  And, as always, if you encounter any issues, please contact the ITS Help Desk for assistance.  

• Can I set up NoMachine myself?
  Because NoMachine requires more extensive configuration to ensure the security of your device and the USD network, ITS must perform all NoMachine configuration in-person.  You will be contacted for configuration of your work computer and your home computer after submission of the NoMachine Configuration Request.  
• I connected using NoMachine successfully in the past, but it isn't working today

  There are two major reasons this might occur:

  1. Your VPN session may have ended.  Try launching Aruba VIA VPN to start a new session and try again
     
     
  2. Your computer may have powered off.  Have someone in your office double-check to make sure the computer is online, or call the Help Desk for help verifying it is online
• Why can't I use Chrome Remote Desktop anymore?
  ITS made a number of upgrades to our remote access security to ensure the safety of all USD users and information.  Unfortunately, Chrome Remote Desktop was not compatible with these changes, and as as a result, we are no longer supporting the application.
• I'm locked out of Duo 2-factor Auth

  If you are locked out of Duo, you can contact the ITS Help Desk for assistance, and an agent can unlock your account. 

  Alternatively, you can wait 3 hours for your account to thaw, and you will be able to try again.

  Please note that Duo can occasionally fail if you are in an area with poor cellular connectivity, or if your phone is connected to slow wifi.  Try turning cellular data on or off and authenticating again.

• I can't get Aruba VIA VPN to work
  Aruba VIA can sometimes have some fairly complicated problems.  It's recommended that if you are having problems with VIA, you uninstall and reinstall the application.  For assistance or further troubleshooting, contact the ITS Help Desk.