Remote Learning, Teaching and Working

News, Alerts and Tips

• Upgrade your Zoom software
• New webinars for faculty: Zoom Facilitation Strategies and Remote Retention Strategies

• Virtual ITS/LDC Office Hours for faculty and staff
• Hardware and network recommendations

• Remotely connect to on-campus Windows 10 and Mac computers
• Tips Archive

Prepare to Learn, Teach or Work Remotely

• Check Your Computer Equipment

  Ensure you have the proper equipment (computers and peripherals) to support working remotely. Link to our recommendations.

• Test Your Internet Connectivity

  Ensure you have broadband access to connect to the Internet. Link to our recommendations.

• Review Online Security at Home

  Ensure your home network and any personal computers are set to protect you and USD.

  • Review the Security and Privacy information
  • COVID-19 Security Resources Library

  • If you are a faculty or staff member with specialized roles and responsibilities and think you have different needs, please consult with your department to determine their expectations for working remotely. If you feel you do not have the proper equipment to support working remotely, please contact the helpdesk.

• Prepare Your Computer and Software

  Options	Get Started
  Using a USD owned & managed laptop/desktop	Check the software on your device; you should already have most of what you need to do your work remotely.
  Using a personal laptop/desktop	Check what software you need to do your work and install any software that is not on your machine that is required (see link below to find available software).
  Finding Available Software	See available software downloads.

• At-A-Glance Resources

  Access the most important remote technologies in an easy at-a-glance format for:

  • Students
  • Faculty
  • Staff

Connect to USD

• Duo - Two-Factor Authentication

  Faculty and staff who want to use the Aruba Via VPN need to set up Two-Factor Authentication for their mobile phone to access the network and access administrative applications or data.

  Follow the steps outlined at Duo - Two-Factor Authentication. 

• VPN - Access the Virtual Private Network

  A VPN (Virtual Private Network) is a service available to faculty and staff that allows you to make a secure remote access connection to an organization’s network. Get connect to USD VPN.

   

• Employee Remote Access to Office Desktop
  Faculty and staff can connect to on-campus Windows 10 and Mac computers.

Tools to Collaborate and Increase Productivity

• Zoom - Conduct/Attend Meetings Online

  Zoom for Video Conferencing/Teaching Online

  Zoom is a virtual meeting application that includes videoconferencing, screen sharing, and recording. It can also be used for conference calls. All faculty, staff, and students are entitled to Zoom licenses. Log into the USD Zoom portal with your USD credentials.

  • Zoom detailed instructions
  • Zoom integration with Blackboard
  • Zoombombing and how you can protect your meetings 
• Access My Email, Calendar and Other Google Products

  USD provides Gmail as a tool for accessing your email and calendar online.

  Use Google Hangouts to text, use voice, or video chat.

  Use Google Voice to set up a free phone number to use across multiple devices.

  Various G-Suite products.

   

• Access My Phone and Voicemail

  When you are away from the office, there are several options for accessing your calls and voicemail, plus setting up Google Voice.

  NOTE: Please use the Directory to keep your campus phone number up to date.

  • Forward desk phone calls to another number
  • Access my voicemail remotely
  • Change your greeting
  • Google Voice
• Store, Access, and Share Files

  USD provides Google Drive and One Drive for faculty, staff, and students as the recommended tool for secure storage and sharing of USD data and documents. You need to login using your USDOne credentials to access this tool.

  When you save your files in the cloud using Google Drive or One Drive, you can always access the latest version of your files no matter where you’re located as long as you’re connected to the internet.

  Follow these instructions to set up and back up to your Google Drive.

Faculty Remote Teaching Resources

• RT101 Technology Training for Faculty

  Learn the basics, sign up for the Learning Design Center's training class. If you have problems accessing this site, please contact LDCsupport@sandiego.edu.

  RT101/RT102 - Enhanced Remote Teaching Plan for Faculty 

• Blackboard - Full and Hybrid Online Courses

  Link to Blackboard (Ole)

  General Overview

  Training: Pre-recorded Sessions, How To's and Jobaids

  • Register for classes and one-on-one consultations
  • Blackboard Basics (Pre-recorded session - 1 hour 9 minutes).
  • Zoom with Blackboard Basics (Pre-recorded session - 53 minutes).
  • Blackboard Exams (Respondus) Overview
    • Blackboard Exams (Respondus)  (Pre-recoreded session - 1 hour 2 minutes)
    • Respondus Monitor feature overview and other resources
    • Repondus Lockdown Browser feature overview and other resources
  • Attendance Roster in Zoom (Pre-recorded session - 2 minutes)
  • Blackboard Jobaids


   

• Zoom - Video Conferencing

  Link to Zoom

  General Overview

  • Effective Video Conferencing
  • Meeting Etiquette
  • FAQs

  Training: Pre-recorded Sessions, How To's, Jobaids

  • Register for classes and one-on-one consultations
  • Enhanced Remote Teaching Plan for Faculty (RT101 and RT102 flyer)
  • Zoom and Bb Basics (Pre-recorded session - 53 minutes)
  • Upload Personal Video to Gmail/YouTube (Pre-recorded session - 2 minutes)
  • Conducting Engaging Zoom Sessions (Pre-recorded session - 59 minutes)
  • Attendance roster in Zoom Blackboard (Pre-recorded session - 2 minutes) or directly in Zoom
  • Manage Office Hours with Zoom and Google Calendar (Pre-recorded session - 5 minutes)
  • Voice Over PowerPoint  (Pre-recorded session - 20 minutes)
  • Polling in Zoom (Pre-recorded session - 32 minutes)
  • Sharing Videos in Zoom (Pre-recorded session - 22 minutes)
  • Group Work Online (Pre-recorded session - 55 minutes)
  • Office Hours With Zoom and Google Calendar (Pre-recorded session - 5 minutes)
  • Zoom in Your Email Signature (Pre-recorded session - 3 minutes)
  • Collaborative Annotations in Zoom (Pre-recorded session - 4 minutes)
  • Share PPT or Keynote slides as Virtual background (must be on Zoom 5.2.0 or higher)
  • Save Zoom Cloud Recordings to Google Drive
  • Strategies to Prevent Zoombombing
  • Enabling and adding a co-host in Zoom
  • Blackboard Jobaids
• Panopto - Lecture Capture

  Lecture capture platform for securely recording and sharing your classroom videos or flipped lecture videos.

  This page provides a thorough overview and how you can get training and support.

• Faculty Teaching Studio

  Faculty Teaching Studio - Use the latest streamlined lecture capture and HD recording technology. Get an overview and how to get started.

• All Resources and Tools

  Access

  • VPN
  • Duo - Two-Factor Authentication
  • Remote Windows 10 and Mac Computers

  Communication

  • Gmail and calendar
    
    • Zoom in Your Email Signature (Pre-recorded session - 3 minutes)
    • Office Hours With Zoom and Google Calendar (Pre-recorded session - 5 minutes)
  • Google Hangouts
  • Google Voice
  • Google-Suite Products
  • Office Desk Phones
    • Forward Calls to Another Number
    • Access Voicemail Remotely
    • Change Your Greeting
  • Facebook - Remote Teaching
  • CEE Resources

  Applications and Tools

  • Blackboard
  • Zoom
  • Panopto
  • Faculty Teaching Studio
  • Google Drive and One Drive
    
    • Set up Your Google Drive
  • Microsoft Powerpoint (Voice Over)
  • Adobe PDFs (Drawing)
• Training: Pre-recorded sessions, How To's and Jobaids

  Register for Classes

  • Register for classes
  • One-on-one consultations

  Pre-recorded Sessions

  • Blackboard - Basics - Learn all the basic functions for Blackboard teaching and learning (1 hour 9 minutes)
  • Blackboard - Exams - Securely deliver exams via Blackboard (1 hour 2 minutes)
  • Zoom - With Blackboard Basic - Integrate Zoom with Blackboard to provide an on-line experience (53 minutes)
  • Zoom - Voice Over PowerPoint - Create a video presentation (Voice Over Powerpoint) through Zoom (20 minutes)
  • Zoom - Conducting Engaging Sessions - Tips for facilitating engaging Zoom sessions (59 minutes)
  • Zoom - Polling - How to set up and conduct a poll in Zoom (32 minutes)
  • Zoom - Video Sharing - Effective ways to show videos and facilitate a group discussion (22 minutes)
  • Zoom - Group Work Online - Use breakout groups in Zoom for small group collaboration (55 minutes)
  • Zoom - With Office Hours - Manage your office hours with Zoom and Google Calendar (5 minutes)
  • Zoom - In Your Email Signature - Create a link in your email signature to quickly jump to Zoom (3 minutes)
  • Zoom - Attendance Roster - Access your attendance roster through Zoom in Blackboard (2 minutes)
  • Zoom - Collaborative Annotations - Use the annotation tool in your zoom presentation (4 minutes)
  • Videos - Upload Personal Videos - Upload a personal video to YouTube (2 minutes)

  How To's, Flyers and Jobaids

  • At-a-Glance Flyers: Students, Faculty and Staff
  • RT101/RT102 - Enhanced Remote Teaching Plan for Faculty
  • Blackboard - General
  • Blackboard - Respondus Monitor Exam Software - Feature overview and other resources
  • Blackboard - Respondus Lockdown Browser in Testing Environment - Feature overview and other resources
  • Blackboard - Jobaids
  • Zoom - Strategies to Prevent Zoombombing
  • Zoom - Save Zoom Cloud Recordings to Google Drive
  • Zoom - General
  • Zoom - With Blackboard (PowerPoint presentation)
  • Zoom - Attendance Roster Directly in Zoom
  • Zoom - Enabling and Adding a Co-host
  • Panopto - Lecture Capture
  • VPN - Virtual Private Network
  • Duo - Two-factor Authentication
  • Gmail - Email
  • Google Hangouts - Text, voice, or video chats
  • Google Drive and One Drive - Don’t rely on your PC, laptop or other mobile devices for storing your content, instead back up, store and share your content from anywhere
  • Google Voice - Set up a free number to use across multiple devices
  • Office Desk Phones - Call Forwarding, Change Your Greeting, and Retrieving Voicemail
  • Adobe PDF - How to Draw and Write on PDFs
  • PowerPoint - Voice Over Recordings
  • Hybrid Classrooms - USD has updated many hybrid classrooms with supporting technology.
  • Remote Access to On-campus Windows 10 and Mac computers

Student Remote Learning Resources

• Resources for Learning

  Blackboard

  • Getting started with Blackboard
  • Blackboard Tips for Success 
  • Blackboard Student Support Video Tutorials
  • Best practices for taking online exams

  Remote Learning Resources

  • 15 Tips for the New Online Learner
  • Time Management Tips for Online Students 
  • Student Schedule Template
  • Remote Access to Software (requires your USDOne credentials to sign in).

  Technology Resources

  • Technology Support At-A-Glance
  • Student Technology Resources
  • Wifi & Network Resources
  • Computer/Hardware Resources
  • Zoom Pro for Students
  • Student Guide to using Zoom
  • How and Why to use Google Voice
  • Download these Apps for your Phone: 
    • Download  Zoom - Apple 
    • Download Zoom - Android 
    • Download Blackboard- Apple 
    • Download Blackboard- Android 
• Student Access to Remote Software

  Remote software for students. Find out how to:

  • Install software on your computer
  • Access computer lab equipment
  • Remote into an RDS server

  Link to complete information (requires your USDOne credentials to sign in).

• Ideas for Parents

  Support Student Success in Remote Learning

  Know their Schedule

  Students are encouraged to maintain their schedule using the Google Calendar. Have your student share their calendar, class schedule and synchronous meeting times so you are aware of the times they are devoted to their academics. University of San Diego uses Gmail. Here is how to share calendars.

  Know your Bandwidth

  In order for your student to be successful in learning remotely, they will need/use a lot of internet bandwidth. They will be using Zoom to communicate with faculty and students, share documents, create presentations, etc. This takes a lot of internet bandwidth. This may require you to upgrade your home internet service (or data plans) or refrain from using the internet during their class sessions.

  Connect Via Zoom

  All students at USD have a Zoom Pro account. With Zoom they can connect with faculty, students and staff at the University from anywhere. They can also use their account to connect with family and friends.

  Other Tips!

  • Exercise and Fresh Air
  • Keeping up with routine
  • Learn a hobby! Set Goals!
  • Engage in fun projects 
  • Keep in mind this is a temporary situation

Help and Support

• General IT Support

  ITS Help Desk
  help@sandiego.edu
  Phone: (619) 260-7900

  ITS Flex Office Hours

• Virtual ITS/LDC Office Hours

  Starting August 13, ITS and LDC experts will be available to answer your questions about any IT-related topics every Thursday between 12:00pm and 1:30pm.

  The Zoom meeting number is: https://sandiego.zoom.us/j/97357663510  

  For more information on Virtual Office Hours, link to our site.

• Blackboard Support (including Zoom and Panopto within Blackboard)

  Learning Design Center
  ldcsupport@sandiego.edu
  Training Calendar or Schedule a Consultation

• Stay Connected with Your Colleagues

  USD Remote Teaching Forum on Facebook
  CEE's Remote Teaching Resource Board