Support and Frequently Asked Questions

Visual of support desk, with kiosk present. Group of young adults working on project, with wepa.

USD's wēpa printing kiosks are monitored and have dedicated staff to service printers and replace paper and toner cartridges.

If you have questions about our service, please browse the Frequently Asked Questions below, or the wēpa User Guide. Need further support? You can contact wēpa by telephone at 1-800-675-7639 or email or by Live Chat. Wēpa call support hours are Monday-Friday from 4:00 a.m. to 4:00 p.m. 

About USD Printing and Wepa

  • What is USD Printing and Wepa?
  • What is a Wepa account?

Paying for Prints

  • Why am I charged a $0.40 fee if I use my credit card?
  • My USD Torero ID card does not work when I swipe it at the kiosk, what should I do?
  • I am a USD Guest, can I use USD Printing?

Print Options

  • What is wepa-Mono or wepa-Mono Duplex?
  • Can I select specific pages to print?
  • What paper sizes are available?

Printing Your Documents

Mobile Printing

Tech Support

  • What kind of USB drives are compatible with USD Printing?
  • What should I do if my job does not print properly?
  • How do I request a refund for a defective print that charged me?

General Questions