Support and Frequently Asked Questions

Visual of support desk, with kiosk present. Group of young adults working on project, with wepa.

USD's wēpa printing kiosks are monitored and have dedicated staff to service printers and replace paper and toner cartridges.

If you have questions about our service, please browse the Frequently Asked Questions below, or the wēpa User Guide. You can contact wēpa by telephone at 1-800-675-7639 or by Live Chat. Wēpa call support hours are Monday-Friday from 4:00 a.m. to 4:00 p.m. Wēpa and Chat are available 24/7.

You may also contact Information Technology Services Help Desk for support by phone at 619-260-7900, or email at The ITS Help Desk support hours are Monday-Friday from 7:00 a.m. to 7:00 p.m.

About USD Printing and Wepa

  • What is USD Printing and Wepa?
  • What is a Wepa account?

Paying for Prints

  • Why am I charged a $0.40 fee if I use my credit card?
  • My USD Torero ID card does not work when I swipe it at the kiosk, what should I do?
  • I am a USD Guest, can I use USD Printing?

Print Options

  • What is wepa-Mono or wepa-Mono Duplex?
  • Can I select specific pages to print?
  • What paper sizes are available?

Printing Your Documents

Mobile Printing

Tech Support

General Questions