Phone Features

For Digital Phone Lines (6408D, 6416D, 6424D, 2410 and 9611 Sets)

OPTION #1 - USD’s EC500 Extension to Cellular (remote access)

Turn on or off this feature from either on- or off-campus.

The EC500 feature bridges your cellular telephone number with your USD office number. This is not a transfer where your phone rings on your office phone first and then forwards to your cell phone; instead, both will ring at the same time.

If you wish to use this feature, email telecom@sandiego.edu to set up and configure EC500. Please provide your cell phone and USD extension number. 

NOTE: Please be aware that the use of this feature may incur additional cellular charges or fees due to

• Airtime
• Long distance
• Roaming
• Off-network

When You Are Onsite

• To activate: Press the EC500 button on your desk phone. You will see a light or indicator that the feature is active.
• To deactivate: Press the EC500 button and the light or indicator will turn off.

When You are Not On Campus From Your Cell Phone (Offsite)

• To activate: From your cell phone, dial the following activation number: 1-619-849-8402. You will hear 3 confirmation beeps and then hang up.
• To deactivate: From your cell phone, dial the following deactivation number: 1-619-849-8403. You will hear 3 confirmation beeps and then hang up.

  Note: Send-all calls (SAC) button cannot be activated on your deskphone when using EC500

• Note: You can create a contact on your cell phone with the call access numbers listed above to turn EC500 on and off.

OPTION #2 - Direct Call Forwarding (Cannot activate or deactivate remotely)

Turn on or off this feature from your office phone only.

To temporarily redirect all calls to a phone number offsite
1. From your desk phone dial the call forward code *2 [dial tone]
2. Dial the offsite phone number starting with 9-1-xxx-xxx-xxxx [confirmation tone]

To temporarily redirect all calls to a USD extension number of your choice
1. From your desk phone dial the call forward code *2. [dial tone]
2. Dial the extension where calls will be sent [confirmation tone]
3. Hang up.

To cancel Call Forwarding
1. Dial the Call Forward Cancel code #2. [confirmation tone]

Note: Send-all calls (SAC) button cannot be activated on your deskphone when using Call Forwarding.

Call Pickup
To answer a call to a member of your pickup group when your telephone is idle
1. Dial the Call Pickup code #4.

Last Number Dialed (Redial)
To redial the last number that you dialed
1. Press <Redial>.

To add another party to a call (for a total of 6 parties)
1. Press <Conf>. [dial tone] 
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press <Conf> again. (If no answer or busy, press the call appearance button on hold.)
4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are connected to
1. Press <Conf>. [dial tone]
2. Press the call appearance button of the call on hold (first call).
3. Press <Conf> again.

To drop the last call added to the conference call
1. Press the Menu button and then press the softkey below Drop.

To keep a call on hold while you answer another call or perform another task
1. Press <Hold>.

To return to the held call
1. Press the call appearance button of the held call.

To select a personalized ring
1. Press and release <Conf/Ring> button.
2. Continue to press (and then release) <Conf/Ring>.
3. When you hear the desired ringing pattern, stop; you will hear 3 rings then a beep.

To adjust ringer volume if necessary (speaker is not active)
1. To raise the volume, press the right half of the Volume control button labeled ^; to lower the volume, press the left half of the Volume control button labeled v.

To place or answer a call without lifting the handset, or to use the speakerphone with any feature
1. Press <Spkr>.
2. Place or answer the call, or access the selected feature.
3. Adjust speakerphone volume if necessary. To raise the volume, press the right half of the Volume control button labeled ^; to lower the volume, press the left half of the Volume control button labeled v.

To change from the speakerphone to the handset
1. Pick up the handset and talk.

To change from the handset to the speakerphone
1. Press <Spkr>.
2. Within 10 seconds, hang up the handset.

To prevent the other person on the call from hearing you
1. Press <Mute>. (Red light goes on)
2. Press <Mute> again to resume taking to the party. (Light goes off)
When you finish Press <Spkr> to end call.

To park a call at your extension (for retrieval at any extension)
1. Press transfer, dial #7, press transfer again. [confirmation tone]
2. Hang up.

To retrieve a parked call from another extension
1. Pick up the handset or press <Spkr>.
2. Dial the Answer Back code #8.
3. Dial the extension where the call is parked. [confirmation tone]

To pick up a call that is ringing on another extension
1 Dial the Direct call pick up code #0. (while-off-hook). [dial tone]
2. Dial the extension of the phone that is ringing.

To pick up a call that is ringing on another extension that is your pickup group
1 Press the Call Pickup (CPU) button, or dial the call pick up code #4 (while-off-hook).

To send all calls immediately to coverage (if your system manager has provided a coverage path for your extension) Voicemail
1. Press the <Send Calls> button (while on-hook). Or dial the SAC code *3.

To cancel Send All Calls
1. Press the <Send Calls> button again (while on-hook). Or dial the SAC cancel code #3.

For Single-Line Phone Sets (6211 and Cortelco Caller ID Sets)

OPTION #1 - USD’s X-Mobile Extension to Cellular (remote access)

Turn on or off this feature from either on- or off-campus.

The X-Mobile feature bridges your cellular telephone number with your USD office number. This is not a transfer where your phone rings on your office phone first and then forwards to your cell phone; instead, both will ring at the same time.

If you wish to use this feature, email telecom@sandiego.edu to set up and configure X-Mobile. Please provide your cell phone and USD extension number. 

NOTE: Please be aware that the use of this feature may incur additional cellular charges or fees due to

• Airtime
• Long distance
• Roaming
• Off-network

When you are either On- or Off-site

• To activate: From your cell phone, dial the following activation number: 1-619-260-7659
  • Hear dial tone then dial 110 (hear dial tone)
  • Enter your 4-digit extension (hear dial tone)
  • Enter your security code (provided by Telecommunications upon setup)
  • Hear confirmation tone (3 beeps) and hang up
• To deactivate: From your cell phone, dial the following deactivation number: 1-619-260-7659
  • Hear dial tone then dial 119 (hear dial tone)
  • Enter your 4-digit extension (hear dial tone)
  • Enter you security code (provided by Telecommunications upon setup)
  • Hear confirmation tone (3 beeps) and hang up
• Note: You can create a contact on your cell phone with the call access numbers listed above to turn X-Mobile on and off.

OPTION #2 - Direct Call Forwarding (Cannot activate or deactivate remotely)

Turn on or off this feature from your office phone only.

To temporarily redirect all calls to a phone number offsite
1. From your desk phone dial the call forward code *2 [dial tone]
2. Dial the off-site phone number starting with 9-1-xxx-xxx-xxxx [confirmation tone]

To temporarily redirect all calls to a USD extension number of your choice
1. From your desk phone dial the call forward code *2. [dial tone]
2. Dial the extension where calls will be sent [confirmation tone]
3. Hang up.

To cancel Call Forwarding (onsite only)
1. Dial the Call Forward Cancel code #2. [confirmation tone]

Note: Send-all calls (SAC) button cannot be activated when using EC500

Call Pickup
To answer a call to a member of your pickup group when your telephone is idle
1. Dial the Call Pickup code #4.

To program or reprogram an outside number into a personal list
1. On a separate sheet of paper, write down the outside numbers you want to program as items on your personal list. (List of 5 or 10). Each telephone number is stored as a separate list item.
2. Pick up the handset. [dial tone]
3. Dial the Program code *0. [dial tone]
4. Dial the personal list number (1). [dial tone]
5. Dial the list item (1, 2, or 3). [dial tone]
6. Dial the number you want to program (up to 24 digits).
7. Press <#>. [confirmation tone]
8. Repeat Steps 4 through 6 if you want to program additional items.
9. Hang up to end programming.

To place a call using a personal list
1. Dial *7 [dial tone]
2. Dial the desired list item number (1, 2, or 3...).

To add a third party to a call
1. Press <Flash>.
2. Dial the number of the third party.
3. Press <Flash>.
4. Announce the call. [recall dial tone]

To drop third party
1 Press <Flash>.

To park a call at your extension (for retrieval from any extension)
1. Press <Flash>. [recall dial tone] 
2. Dial the Call Park code #7. [confirmation tone]
3. Hang up.

To retrieve parked call from any extension
1. Dial the Answer Back code #8. [dial tone]
2. Dial the extension where the call is parked, [confirmation tone]

To put a call on hold
1. Press <Hold>.
2. Hang up the handset. [dial tone]

To return to the held call
1. Lift the handset.

To automatically redial the last number you dialed (up to 28 digits)
1. Pick up the handset. [dial tone]
2. Press <Redial>.

Send All Calls
To send all incoming calls immediately to coverage (voice mail)
1. Dial the Send All Calls code *3. [confirmation tone]
2. Hang up.

To cancel Send All Calls
1. Dial the Send All Calls Cancel code #3. [confirmation tone]

To send the present call to another extension number 
1. Press <Flash>. [recall dial tone]
2. Dial the number to which the call is to be transferred. [ring tone]
3. Announce call or hang up. (If the number dialed is busy or not answered, press <Flash> twice to return to the held call.