What is USDNow and how can it help me do my job?

After more than ten years, ITS is retiring Footprints, our old ticketing system, and moving to a new platform called USDNow. USDNow is Information Technology Service’s brand new solution to your technical needs. Utilizing a cloud-based management tool called ServiceNow, USDNow is a one stop shop for everything that ITS Offers. USDNow is a robust application that works at light speed to get you the help you need quickly. Visit to see for yourself!

Service Portal Interface

Check out the simplified Service Portal interface- your destination for fast self service. You can get help, order something, or browse the knowledge base. Not sure what you're looking for? Just search for it!
Screenshot of USDNow portal
  • USDNow's incident management makes it easier to submit and track your tickets, and collaborate with the tech as they work on your issue
  • Submit help tickets and check your ticket status wherever and whenever you want
  • Our technicians work on your tickets in real time and on the go
  • Receive email updates about your request so you’re always in the loop
  • Browse our catalogue of all offered hardware and software
  • Our teams receive your request immediately so we can get it to you as soon as possible
  • Order hardware and software from the same place - no more confusing web forms!
  • Use the robust Knowledge Base to easily find answers to your most common questions
  • Always up-to-date and notifies us when knowledge starts getting stale
  • Rate articles to tell us if they are helpful
  • Keywords pulled from every part of the article for easy searching

USDNow Mobile

One of the best things about USDNow is that it's always at your fingertips. You can access your Service Portal on your Android, iPhone, iPad, tablet, or smart watch to check the status of your requests, submit new requests, and order software and hardware. Just type into your favorite mobile browser to get started.

USDNow on iPhoneUSDNow on iPad