Category

Hardware Services

Classroom Technology

ITS has a variety of technologies available across campus in classrooms for learning and technology integration.  Please visit the Classroom Technology webpage to view our academic technology levels and standards for classrooms.

  • Student
  • Faculty
  • Staff

Computer Replacement Program (CRP)

The Computer Replacement Program is designed to ensure that faculty and staff have access to laptop or desktop workstations that support current applications in their work and study.  ITS supports replacement of one system per employee on a five-year cycle.

Please submit this form to request a new or replacement CRP computer

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  • Staff
  • Faculty

Damaged Equipment

If a USD-owned computer has been damaged, please submit this form for an assessment for repair.

Damaged Equipment Form

  • Student
  • Faculty
  • Staff

Desktop Configuration Management (DCM)

Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff.  It is intended to provide a USD standardized image, standardized configuation settings, and consistent software offerings on desktop and laptop computers.  This service is required on all USD-owned devices, and is available for both Windows and Macintosh computers.

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  • Staff
  • Faculty

Digital Signage

For departments interested in using Digital Signage, ITS has partnered with FourWinds Interactive to provide digital signage management to approved users across campus. 

Click here to read more about FourWinds Interactive and Digital Signage at USD

  • Faculty
  • Staff

General Hardware

Please use the following for for requesting a quote for hardware. General hardware inquiries include:

  • Keyboards
  • Mice & Accessories
  • Printer Ink & Toner
  • Audio & Video Accessories
  • Computer Speakers
  • WebCams
  • Headsets
  • External Devices
  • Monitors

Request Form

  • Student
  • Faculty
  • Staff

Grant Data Preservation Options (for use associated with NSF Data Management Plans and Other Sponsored Research)

In order to address improvements to preservation/archiving storage solutions for research, the University of San Diego Information Technology Services unit suggests that Principal Investigators (PI’s) consider the following options for data archiving/preservation associated with research:

  1. Business Advanced Dropbox
    • For $180 per year (in 2017) you are provided with an unlimited storage of Business/Advanced Dropbox. Dropbox is a service and application that is commonly used to share documents. At the University of San Diego, Information Technology Services obtained a limited number of business/advanced licenses of Dropbox for sharing of documents, storage, and for preservation of data. Our Dropbox agreement is an annual subscription model and it is dependent on the terms of the contract as per Dropbox’s annual renewal (please email software@sandiego.edu with your request).
    • Upon request, ITS will provide a Business Advanced DropBox account to the lead PI on federally funded research grants at no cost to the requestor.  The annual cost of $180 per year will be covered through centrally managed Indirect Grant Overhead funds (F & A) for all federally funded grants.
    • Note that DropBox differs from other data preservation methods listed below in that it is a file synchronizing and sharing service rather than a file storage service. While it does provide unlimited storage, you must also retain a copy of your files on your local computer and must have sufficient storage on your computer to hold all of your files. The amount of actual storage available in Dropbox is limited by the storage available on your computer.
    • Business Advanced Dropbox Features:
      • Data Retention—Files retained and accessible for e-discovery or contractual obligation
      • External sharing with non USD individuals
      • Live Document Editing—Ability for multiple people to collaborate and edit on the same document at the same time
      • Version Control—File versions and history are ONLY kept for 120 days
      • Administration and Management of Account: this is done by an ITS administrator
      • More details of features listed under the Advanced column 
      • Cost: $180 for unlimited storage per person per year.
  2. USD Enterprise storage (e.g. NetApp/EMC) offered at $500/year for the first 10 GB and $200 per year for each additional 100 GB up to 100 TB (please coordinate with ITS – Doug Burke, ITS Sr. Director of Network, Infrastructure, Systems and Services).
  3. USD Tape backup for long-term preservation purposes $3000 per TB per year (please coordinate with ITS - Doug Burke, ITS Sr. Director of Network, Infrastructure, Systems and Services).
  4. Amazon S3 (please coordinate with ITS – Doug Burke, ITS Sr. Director of Network, Infrastructure, Systems and Services).
    • Purpose: Standard Infrequent Storage
    • 10TB - ~$250.00/month (will vary)
    • NOTE: Amazon prices and parameters for storage volume will change on a monthly basis.
  5. Digital USD: The University of San Diego's institutional repository, Digital USD (digital.sandiego.edu) publishes, preserves, and provides open online access to the scholarship, creative work, original data sets, and archival material produced by or affiliated with the University of San Diego community. When data must be made openly accessible to the public in order to comply with grant funding, Digital USD is an appropriate platform. Please contact the Digital Initiatives Librarian at digital@sandiego.edu for more information.

  • Faculty

High Performance Computing (HPC)

Request access to High Performance Computing (HPC).

Request Form

  • Faculty

Ipads

Use the following form to request a quote from ITS on purchasing iPads or iPad accessories with department or grant funds. iPads are not enrolled in or covered by the Computer Replacement Program (CRP).

Request Form

  • Faculty
  • Staff

Law School Technology Services

The University of San Diego School of Law Technology Services department strives to provide students, faculty and staff with access to the most current information technology available. The department's commitment to accessibility is intended to aid that legal education for our students, as well as to assist the faculty with online research and classroom technologies. Accessibility is our focus, and the law school offices, classrooms and computer workstations are equipped with the capability of connecting to the USD high-speed network. 

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  • Student
  • Faculty

Local Admin Access

Request for local administrative rights on your USD-owned Windows or Mac computer.

Request Form

  • Student
  • Faculty
  • Staff

Non-CRP Computers

Please submit the following form to purchase a standalone computer with Department funds.  This computer will not be enrolled in the Computer Replacement Program (CRP).

Request Form

To learn more about the Computer Replacement Program, or to request a computer that is enrolled in the CRP, please visit the CRP Computer page.

  • Faculty
  • Staff

Personal Computer Repair

The ITS Help Desk provides software and hardware troubleshooting for personal computers and mobile devices.  These services are available for all students, staff, and faculty at the University of San Diego.

 

To view our current services and prices, please visit the Student Technology Services Computer Repair page

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  • Student

Printer Mapping

To request the mapping of a USD printer to your computer, please submit the Request Form.

You may also contact the ITS Help Desk for assistance mapping your department printer to your computer. 

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  • Faculty
  • Staff

Printer Requests

Procure a new printer or replace an existing printer using this form.  

Printer Request Form

A printer will be selected by ITS and reviewed by the requestor before ordering.

  • Staff
  • Faculty

Recycled Computers

ITS can procure some older computer equipment that is in moderate working condition. Departments can request a recycled computer for student workers, temporary workers, adjunct faculty, and other non-benefits-based workers at a lower price than new standalone or CRP computers.

Request Form

  • Faculty
  • Staff

Stolen Equipment

Complete this form if your USD Device has been stolen or has gone missing. Please ensure that ITS has all of the pertinent information so that we may be able to assist the authorities in the potential recovery of your USD device, and to eventually replace your device if recovery does not happen.

Stolen Equipment Form

  • Student
  • Faculty
  • Staff

Student Laptop Checkout

Students can check out a Mac/PC computer for 5 hours from the Serra 205 lab.

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  • Student