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Informational: Windows 7 training link
Getting Started on Windows 7 that might be very helpful to to new users. Here is the website http://windows.microsoft.com/en-US/windows7/help/getting-started    


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Informational: USD Owned Computers and OS X Mavericks
Looking to upgrade to OS X Mavericks?  This week Apple released the newest version of its OS X operating system named Mavericks (10.9).  Apple surprised the world by announcing that all users of OS X (from Snow Leopard 10.6 onward) would b...
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Informational: How do I turn on automatic updates for Windows XP, Windows Vista, Windows 7, and Mac OS X?
To keep your computer running in a smooth and safe state, many technicians recommend that you enable automatic updates on your computer. Automatic updates will allow your computer to receive the latest security and computer updates. Although automatic updates will occasionally require you to manually approve an update, in general this tool creates an automated update system so you don't have to check for software updates manually.  To install automatic updates on your computer, follow the instructions below.   Windows XP Start men...
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Informational: Windows 7 Missing Briefcase fields
by default "briefcase" in windows 7 does not have all the fields viewable.   in order to make them viewable you need to : Open the "Organize" Menu,  Open "Layout", and select "Menu bar" Once the "Menu bar" is viewable, Open "View", and select "Choose Details" Once the "Choose Details" window is open, check the additional boxes and click "OK"



Informational: Windows XP System Clock keeps reverting
Symptom:  Computer is set to automatically adjust for daylight savings, but it doesn't update. If you manually change it, it reverts itself.   IF the computer is on the domain the network time tab wont be showing and the patch is th...
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Informational: Apple Migration Assistant Time Zone Fix
This is a problem where the Time Zone is stuck on GMT and cannot be changed.  There is no error. After using the "Migration Assistant" some machines develop this problem.  The Time Zone settings become corrupt and need to be wiped o...
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Informational: Windows 8 Support at USD
USD Owned Computers ITS does not support Windows 8 on any USD owned computers and has standardized on Windows 7.  A majority of universities and other organizations have decided to hold off on upgrading their computers to Windows 8 due to a variety of usability and compatibility issues.  Our department is currently testing applications and monitoring industry trends to determine when to begin support for Windows 8.  Please check back later!   Student Owned Computers ITS offers basic support of Windows 8 for current stude...
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FAQ: How do I turn on Automatic updates for Windows XP?
Start menu -> Settings -> Control panels -> Select: Automatic Updates Verify or click radio button next to "AUTOMATIC (recommended)". Select a time when your machine will be powered on, and you wont bother you while its updating...
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FAQ: What Operating Systems are supported by the ITS Help Desk?
The Help Desk provides support for the following Operating Systems: Microsoft Windows XP (Home, Professional and MCE) (see below) Microsoft Windows Vista Windows 7  Windows 8 (currently only supported on student computers until al...
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