Search Results

Yes

Knowledge Base Results

Informational: Fonts displaying incorrectly after updating to Internet Explorer 11

After upgrading to Internet Explorer 11 from an older version, you may find that the fonts on websites do not display in the manner you are used to seeing. The easiest way to solve this is to reset Internet Explorer settings. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC. This can be useful for troubleshooting problems that might be caused by settings changed after installation. ** Please note: resetting Internet Explorer isn't reversible, and

More Information

  • Student
  • Staff
  • Faculty
  • Alumni

Informational: Informational: Microsoft's Software Assurance Home Use Program (HUP)

What is the Microsoft Home Use Program? The Microsoft Home Use Program is a program that allows University of San Diego employees to download Microsoft Office products at no additional cost.  Employees who use the covered licenses at work are

More Information

  • Staff
  • Faculty

Informational: DreamSpark (formally MSDN AA)

What is DreamSpark? DreamSpark (formerly MSDN AA) is a partnership between Microsoft and the USD School of Business to provide free copies of various Microsoft programs for current students, staff, and faculty of SBA.  There are over 140 softwa

More Information

  • Student

Informational: E-mail going to outbox without sending

If the account is a POP account or the settings in solution #5415 do not work, try cleaning junk files and/or doing and registry cleanup with CCleaner or another comparable program. Link to free download of CCleaner: http://download.cnet.c

More Information

  • Student
  • Staff
  • Faculty

Informational: Cannot attach files to emails when using Microsoft Edge

  Since the release of Windows 10 we have found that staff and faculty members using Microsoft Edge, the new Microsoft web browser, will experience some issues when using their Exchange email. The reason behind this is because Microsoft Silve

More Information

  • Staff
  • Faculty

Informational: Office 2010 Quickstart Guides (attached)

Microsoft Office 2010 Quick Start Guides see attachments Excel Word PowerPoint Outlook Office 2010 What's New Outlook 2010 What's New Outlook 2010 Basic


  • Student
  • Staff
  • Faculty

Tutorial: Self-Upgrading to Microsoft Office 2016 for Windows

NOTE: These instructions are for upgrading Office for Windows ONLY.  This will uninstall old versions of Microsoft Office. Make sure you're not running Office 2016 already.  You can check your version by following Microsoft's

More Information

  • Staff
  • Faculty

Tutorial: How to Import Outlook for Mac 2011 User Data for Outlook 2016 for Mac

For detailed instructions with pictures, please see the attached PDF.   If you are currently using Office for Mac 2011 and want to upgrade to Office for Mac 2016, you will want to import your data. The Office for Mac 2016 installation cleans o

More Information

  • Staff
  • Faculty

Tutorial: How-to Create a Mail Merge in Office 2003 & 2007

Instructions on sending a mail merge from MS Word using an alias account: Open Outlook Go to the Tools menu Select Account Settings in the menu Highlight the alias account you want to send the mail merge email from Click Set as Default Now go

More Information

  • Staff
  • Faculty

Tutorial: How-to show Outlook 2003 & 2007 Public Folder Calendar Favorites

To have a public shared calendar show up in the left pane Calendar section of Outlook 2003 or 2007, add it to your Favorites, to eliminate having to navigating to it each time. In Outlook, Mail section, if the Public Folders section is not displaye

More Information

  • Staff
  • Faculty

FAQ: "Adobe Contribute" add-on problem with Office 2010/2013

Older versions of the Acrobat Pro tool include a Microsoft Plugin that is not compatible with Office 2010 or Office 2013 for Windows.  Please make sure you have the correct version of Acrobat Pro installed on your computer before upgrading your

More Information

  • Staff
  • Faculty

FAQ: Can I use the OWA for iPad/iPhone application?

No, the OWA for iPhone and OWA for iPad applications require an organization have Office 365 accounts for each employee and host their mail on Microsoft's Office 365 servers.  Users on an iPad/iPhone can still configure their device to acces

More Information

  • Staff
  • Faculty

FAQ: Can the ITS Help Desk Install Office Suite on my computer?

  Yes. Whether you do or don’t have the Office installation disks, the ITS Help Desk can help you install Office on your computer.  However, you will need your own product key to verify that you have purchased Office.If you have your

More Information

  • Student

FAQ: Does USD provide Microsoft Office for students?

No USD does not provide Microsoft Office to students.  However the  USD Torero Store sells Microsoft Office educational version with almost the full functionality of the full version of Microsoft Office at a reduced cost.

  • Student
  • Alumni

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900
help@sandiego.edu

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED


Torero Store

  • Monday - Friday: 8 a.m. - 7 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED