Hours of Support

We know that you are teaching after hours Monday – Friday and technology does not always work as expected.

We have been extending our hours of support at the start of each semester so that we can provide you with a better experience using technology. Although the support is limited, we hope to provide faculty and students with a better experience as they begin any new semester.

After Hours Requests:

  • For our on-call after hours’ service support, please contact our Help Desk at (619) 260-7900
  • For our on-call classroom technology issues support (ie: AV, Podium, Projector) please contact Media Services at (619) 260-4567

For non-urgent technical support:

Please use our Service Portal and someone will respond within the next business day.


 

Support Schedule

Location: UC 117

Email: help@sandiego.edu

Business Hours:

  • Monday-Thursday 7 a.m. - 7 p.m.
  • Friday 7 a.m. - 5 p.m.

After Hours

  • Monday-Thursday 7 p.m. - 11 p.m.
  • Friday 5 p.m. - 11 p.m.
  • Saturday 11 am - 4:00 p.m.
  • Sunday noon - 9:00 p.m.

Support Schedule

Location: MH 176

Contact: x4567

Email: ims@sandiego.edu

Business Hours:

  • Monday-Thursday 8 a.m. - 7 p.m.
  • Friday 8 a.m. - 6 p.m.

After Hours

Limited support:
  • Monday-Thursday 7 p.m. - 9 p.m.
  • Friday 5 p.m. to 6 p.m.

Support Schedule

Location: SH 205

Contact: x2765

Email: supers@sandiego.edu

Business Hours:

  • Monday-Thursday 8:30 a.m. - 11 p.m.
  • Friday 8:30 a.m. - 4 p.m.
  • Sunday 2 p.m. - 11 p.m.

Extended Hours

During Pre-Finals week
  • Monday-Thursday 8:30 a.m. - midnight

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Learning Design Center

Support Schedule

Location: Barcelona 125

Email: iteam@sandiego.edu

Business Hours:

  • Monday-Friday: 9 a.m. - 4 p.m.

Extended Hours

  • Tuesday and Wednesday 4 p.m. - 7 p.m.

This extended support will allow us to work with you one on one on your teaching and learning endeavors, as well as integration of technology into your curriculum. Schedule consultation time with us at the following link http://bit.ly/iTeam_Consult

After Hours Support Expectations:

The goal of our after hours is to ensure that we can respond to your needs as soon as possible and in a timely manner. Our top priority for urgent support is for faculty members who need support with technology in the classroom (Monday-Friday).

If you call x7900 after hours for non-classroom related issues, you may receive a call back within 1 hour or by the next business day depending on the volume of calls we receive.

For more information on After Hours Support, please view our Knowledge Base.