We know that you are teaching after hours Monday thru Friday and technology does not always work as expected. We have been extending our hours of support at the start of each semester so that we can provide you with a better experience using technology. Although the support is limited, we hope to provide faculty and students with a better experience as they begin any new semester.
After Hours Requests
- For our on-call after hours’ service support, please contact our Help Desk at (619) 260-7900.
- For our on-call classroom technology issues support (ie: AV, Podium, Projector) please contact Media Services at (619) 260-4567.
For non-urgent technical support
Please use our web form and someone will respond within the next business day.
Client Support Services
Support Schedule
- Location: MH 187
- Email: help@sandiego.edu
- Contact: (619) 260-7900
- Semester Business Hours Excluding Holidays
- Monday - Thursday 7 a.m. - 6 p.m.
- Friday 7 a.m. - 5 p.m.
- Intersession and Summer Hours Excluding Holidays
- Monday - Friday 8 a.m. - 5 p.m.
After Hours
We offer after hours limited support during the following times:
- Semester Business Hours Excluding Holidays
- Monday - Thursday 6 p.m. - 11 p.m.
- Friday 5 p.m. - 11 p.m.
- Saturday/Sunday 8 a.m. - 5 p.m.
- Intersession and Summer Hours Excluding Holidays
- Monday - Friday 5 p.m. - 11 p.m.
- Saturday/Sunday 8 a.m. - 5 p.m.
- Holidays
- Holidays 8 a.m. - 5 p.m.
Classroom Technology
Support Schedule
- Location: MH 176
- Contact: (619) 260-4567
- Email: ims@sandiego.edu
- Business Hours:
- Monday - Thursday 8 a.m. - 7 p.m.
- Friday 8 a.m. - 6 p.m.
After Hours
Limited support:
- Monday - Thursday 7 p.m. - 9 p.m.
- Friday 5 p.m. to 6 p.m.
Computing Labs
Support Schedule
- Location: SH 205
- Contact: (619) 260-2765
- Email: supers@sandiego.edu
- Business Hours:
- Monday - Thursday 8:30 a.m. - 11 p.m.
- Friday 8:30 a.m. - 4 p.m.
- Saturday (Closed)
- Sunday 2 p.m. - 11 p.m.
Holiday Hours
Stay tuned for special closures
Learning Design Center
Support Schedule
- Location: remote
- Email: LDCsupport@sandiego.edu
- Business Hours:
- Monday-Friday 9 a.m. - 5 p.m.
Live Zoom Consultations
Schedule a 30-minute consultation session to learn more about the Canvas learning management system, get your questions answered, and receive personalized guidance and insights to enhance your teaching experience. Schedule consultation time with us.
After Hours Support Expectations
The goal of our after hours is to ensure that we can respond to your needs as soon as possible and in a timely manner. Our top priority for urgent support is for faculty members who need support with technology in the classroom (Monday-Friday).
If you call (619) 260-7900 after hours for non-classroom related issues, you may receive a call back within 1 hour or by the next business day depending on the volume of calls we receive.
For more information on After Hours Support, please view our Knowledge Base.