Help Desk Appointments

Frequently Asked Questions

• So I need to bring my computer to UC-117 for my appointment?

  Yes - if the problem you are experiencing is with your computer, please bring it with you to your appointment. 

• Can ITS repair my personal computer?
  No - because of staffing limitations due to COVID-19, we are not currently able to repair personally owned computers.  For repairs on personally owned devices, we recommend contacting a local computer repair shop.
• Can ITS come to my office for an appointment?

  Yes - for USD employees, ITS can dispatch a technician for an in-person appointment.

  Please call the ITS Help Desk at 619-260-7900, and if your problem cannot be resolved remotely, an appointment will be scheduled for you.

• Can ITS come to my living area for an appointment?

  No - ITS is not currently providing appointments for living areas.  

  For issues that must be resolved in-person, please contact the ITS Help Desk at 619-260-7900 or by email at help@sandiego.edu, and a technician will escalate your request to management for review

• Is UC-117 taking walk-ins?
  No - to ensure adequate staffing that meets COVID-19 social distancing protocol, the ITS Help Desk is only taking appointments at this time.
• Can I schedule an appointment outside business hours?

  Maybe - ITS can accommodate for some appointments outside of the 8AM - 5PM window, we are not providing appointments on weekends. 

  Please contact the ITS Help Desk if you need to meet with a technician outside of the 8AM - 5Pm window.