Information Technology Services

Drop Shadow

Frequently Asked Questions

How do I request a static IP for my computer so I can access it from home using my VPN (Virtual Private Network)?

Static IPs will not be granted for desktop computers, laptops or certain handheld devices. Typically, a static IP is not necessary and are reserved for network servers, printers, applications, and appliances. The dynamically assigned IP addresses do not change unless your network device has been disconnected from the network or turned off for several weeks. You can use the ipconfig command on your computer to view and confirm your IP address. Static IP for wireless networks are also not granted. If you still believe you need a static IP address please contact the Help Desk.

I requested a static IP for my server, printer, application, appliance, etc., and I am wondering who I make the request to and when I will get it?

Requests for static IPs can be made through the Help Desk or a quick ticket in FootPrints. Static IP requests received by end of business 5 p.m. Monday and Wednesday will be processed on Tuesdays and Thursdays. Requests received after 5 p.m. on Monday or Wednesday will be processed on the following Tuesday or Thursday. Emergency requests will be evaluated by management. Requests for IP addresses can be made in advance of installation as it should be part of the system documentation.  So if you are aware of an upcoming application, server, printer, etc., make your request at the same time you place your order.  Please only completed applications for static IPs; incomplete forms will delay completion of request.

I need a DNS entry for my server, Web site, application, etc., how do I make the request and to whom? 

Requests for DNS names are made through the Help Desk or a quick ticket in FootPrints.  DNS requests received by end of business Monday and Wednesday will be processed on Tuesdays and Thursdays.  Requests received after 5 p.m. on Monday or Wednesday will be processed on the following Tuesday or Thursday.  Emergency requests will be evaluated by management. 

**Requests for a DNS name can be made in advance of installation as it should be part of the system documentation.  So if you are aware of an upcoming application, server, printer, etc., make your request at the same time you place your order.

All name requests will be reviewed by the network team and/or management.

**Emergency requests for DNS entries will be handled as best effort and it’s important to remember that local/intranet updates for DNS happen almost immediately however, on the Internet a new DNS entry will take approximately 24 hours or longer to propagate for off-campus users.  Please plan accordingly.

Can my computer, laptop or certain handheld device have a DNS name or entry?

The short answer is no. Like static IPs, it’s very rare that a computer, laptop or certain handheld device actually needs a DNS name.  DNS names or entries are used only for servers, printers, appliances, and applications.  Running server software or applications on desktop computers is a bad idea and can lead to security breaches and loss of personal data.  A non-standard or unapproved software or applications can also become an unsupportable production environment meaning neither the client who installed or the ITS department can support their existing environment.

Why does Network Team have so many network maintenance outages?

Our goal is to provide USD with reliable networking everyday and to do so means periodic maintenance. We try and schedule outages when as few people as possible are affected. Currently, we schedule routine wired and wireless maintenance every Thursday morning 2 a.m. to 6 a.m.  This window is routine maintenance but there are times when critical updates or repairs will need to be done outside the Wednesday window but we will always attempt to schedule outage when fewer people are affected. 

What is SecureConnect?

SecureConnect is a project at the University of San Diego (USD) to provide encrypted wireless Internet access to current students, staff, and faculty.  Users of SecureConnect will not be prompted to log on each time, as they have to with the ‘usd’ network.

SecureConnect is comprised of three components: XpressConnect by CloudPath Networks from www.cloudpath.net , SecureW2 from www.securew2.com and USD wireless network “usdsecure”. 

How do I install SecureConnect?

You can install the software by going to: https://secureconnect.sandiego.edu/  

Follow the prompts and enter your MySanDiego username and password. A one-time reboot of the computer is required for Windows Machines. Step-by-step installation instructions are available at:

http://www.sandiego.edu/its/requests/submit.php

The software for SecureConnect only needs to be installed one time on the computer.  If you need assistance or have questions, please contact the ITS Help Desk at (619) 260-7900 (extension 7900 from on campus phones), by email at help@sandiego.edu, or by visiting UC 117.

What is the procedure to install the software on a laptop without administration rights?

The person who has administrator rights on the laptop can access and install the software from any location, on or off campus, by going to:

https://secureconnect.sandiego.edu/

What operating systems are supported by SecureConnect?

Windows Vista, Windows XP SP2 or SP3, MAC OS X 10.4 (Tiger) or MAC OS X 10.5 (Leopard), and iPhone.

I use a different operating system (such as Linux) or a mobile phone or wireless device. Will I be able to use SecureConnect?

Currently, SecureConnect will only work on supported operating systems to automatically configure your computer.  If you are using Linux or another device that supports WPA and 802.1X, you can try the following manual settings:

SSID: usdsecure

Encryption: WPA-TKIP

Username:   MySanDiego account

Password:  MySanDiego password

Note:  These settings are provided for informational purposes only. These operating systems and devices will not be supported by ITS.

What web browsers are supported for Secure Connect?

For installation, you must use one of the following:

Internet Explorer 6 or 7, Firefox 1.5, 2.0, or 3.0, Safari 2 or 3.

After installation all web browsers are supported.

I’m a visitor to USD and do not have a username.  Will I need to use SecureConnect?

No. Guests to the university will continue to use our ‘usdguest’ wireless network.  For more information and tutorials for connecting, please go to:

http://www.sandiego.edu/its/requests/submit.php

After installing the SecureConnect software I am still being asked to log in. What do I need to do?

If the login page is blue, your computer is still connecting to the ‘usd’ or ‘usdguest’ network. 

  • For Windows XP users, right click the wireless icon in the system tray and choose “View Available Wireless Networks”.  Click on “Change Order of Preferred Networks”, then find and remove ‘usd’ and ‘usdguest’ from your list of networks you automatically connect to.
  • For Windows Vista users, click on the wireless icon in the system tray and choose “Network and Sharing Center”.   Select “Manage Wireless Networks”, then find and remove ‘usd’ and ‘usdguest from the list.
  • For Mac OS X users, click on your wireless icon (in the menu bar, near the clock) and choose “Open Network Preferences”.  Click the Advanced button, then select and remove ‘usd’ and ‘usdguest’ from the Preferred Networks list.

If the login page is white, it is the login page for SafeConnect.  If you are on an Apple computer and receive this login prompt every time you connect, you can install the optional SafeConnect tool for OS X.  You can download this optional tool at:

http://safeconnectweb.sandiego.edu/downloads/MacPolicyKeyInstaller.zip

What wireless network should I use?

“usdguest” - for users that do not have a MySanDiego username and password.  To access usdguest you must either have an access code provided by a sponsor or a valid credit card.

“usd” - for users that that have devices that do not support SecureConnect (802.1x) authentication such as TiVo, some handheld devices, departmental computers that are used by multiple people,  and devices that do not require full internet access. 

“usdsecure”- for the majority of users on campus who are the primary users of their computer.  You can only connect to usdsecure by using the SecureConnect tool (or by manually configuring your Linux computer/device).  Users of ‘usdsecure’ will not need to log in multiple times.