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Windows 7 End-Of-Life Notice

Windows 7 End-Of-Life Notice

USD is moving to Windows 10 for all Windows computers across campus!

Starting January 14th, the Windows 7 Operating System will no longer be supported by Microsoft. In order to protect the USD community, ITS will be upgrading all Windows 7 computers to Windows 10.

How this impacts you:

If your USD-issued computer is using Windows 7, it will stop connecting to the USD Network and Resources by March 2020

How to upgrade:

To upgrade to Windows 10, please contact the ITS Help Desk via email at help@sandiego.edu or by phone at 619.260.7900 to schedule an assessment with a technician and an upgrade.

  • Current Windows 10 Adoption Status

    USD has been preparing for this change and all new computers, instructional classrooms, and computer lab devices have been upgraded prior to this deadline. The majority of USD-owned computers on campus have been migrated from Windows 7 to Windows 10. 

    Some devices have not been upgraded due to incompatibility with Windows 10. These devices will be unable to connect to the USD network after March 2020, and will need to be replaced.

  • Why is ITS making this change?

    ITS is facilitating the campus-wide upgrade to Windows 10 in order to comply with security regulations and expectations that keep the campus safe.

    Microsoft has announced that it will no longer provide security upgrades or patches for Windows 7 after January 14, 2020. ITS has performed extensive tests and are confident that all necessary USD services and systems are compatible with Windows 10. Please contact the ITS Help Desk to set up an appointment to upgrade your Windows 7 computer to Windows 10. The Technical Support Services team will ensure the software running on your computer will run on Windows 10.


    All Windows computers must be upgraded before the end of January 2020. Computers still running Windows 7 after this date will not be allowed on the USD network.

  • Benefits

    Windows 10 offers several improvements over Windows 7, not the least of which is security.
    Here are some of the other benefits you can expect once your computer is upgraded:

    • Improved security
    • Multiple desktops
    • Improved performance, including a quicker boot up time
    • Enhanced integration with Microsoft products and cloud services
    • Continual OS updates on an accelerated schedule
    • Better collaboration GDrive and Zoom integration

    When we upgrade your computer, we will be able to restore your desktop and settings, so everything should be exactly where you left it in Windows 7. There may be some software that may require a hot-fix and we can help resolve those issues.

    The Technical Services Support Team will ensure the upgrade goes as smooth as possible. If you have any specific questions please contact our ITS Helpdesk.

  • Windows 10 Compatibility

    Some computers on campus may be unable to upgrade to Windows 10 due to hardware limitations. These devices include the following:

    • Optiplex 790, 990, 780, 980, 760, 380, 390, 580, 745, 960,7010
    • Precision M6600, T1500, T3600, T5600, T7600
    • Precision WorkStation T3500, T5500, T7500
    • Latitude 13, E4300, E4310, E5420, E5520, E6320, E6400, E6410, E6500, E6510, E6520

    If your computer is one of the above devices, there are device replacement options available for purchase via our Recycled Computer form or Non-Leased Computer form.

  • Software Compatibility

    Some software will need to be updated to a newer version to be compatible with Windows 10. Please contact the ITS Helpdesk to set up an appointment to have a technician check your computer prior to the upgrade. Here is short list software versions that need to be updated for Windows 10 support:

    • Adobe Acrobat: versions prior to DC (11.x or earlier)
    • Matlab: 2014b or prior
    • SPSS: versions 22 or prior
    • Mathematica: 10.4 and earlier
    • SAS: 9.4 (TS1M2) or earlier
    • MathCAD: Version 15 and earlier
    • Labview: 2014 or earlier
    • Minitab: version 17 or earlier
    • Any AutoCAD Product: version 2013 or earlier
    • Oracle: 11g or earlier
  • FAQs

    What do I do if my Windows 7 computer cannot be upgraded?

    If your Windows 7 computer has hardware or software incompatibility with Windows 10 and cannot be upgraded, one of the following options must be taken:

      1. The device can be returned to inventory and retired without replacement
      2. Submit the Recycled or Refurbished Computer Form - refurbished computers have an expected lifetime of about 3 years with no guarantees of long-term support
      3. Submit the Unenrolled New Computer form - these computers have guaranteed support for 5 years

    Important Note: Please keep in mind that if one of these options is not met, the device will be removed from the USD network by the end of March 2020 due to security and compliance concerns.

    What if I need Windows 7 for special circumstance, like managing a scientific instrument?

    If there is a special circumstance where Windows 7 is required to run an irreplaceable piece of hardware or software, please help@sandiego.edu to schedule an appointment to review the available options.  

    Important Note: All special circumstance Windows 7 computers must remain disconnected from the USD network after March 2020

    Can ITS install Windows 10 for free on my home computer?

    USD is not offering Windows 10 for home use at this time. Please visit Microsoft.com for more information on how to purchase Windows 10.

    Do I need to upgrade or purchase the new version of my software?

    Some software will need new licenses in order to be Windows 10 compatible. This is either due to changes in licensing structure or lack of vendor support for older versions.  For your specific software, please contact the software vendor.

    Will printing work in Windows 10?

    Printers supported by Windows 7 will most likely be supported by Windows 10 as long as the vendor has made printer software available. The Technical Support Services team will assist in ensuring that printers are correctly mapped when possible.

    I have other questions about Windows 7 and Windows 10. Who should I talk to?

    For all other questions, please don't hesitate to reach out to the ITS Help Desk by phone, email, or web form. The friendly Help Desk staff will be happy to answer any questions you might have. 

Post Contact

ITS Help Desk
help@sandiego.edu
(619) 260-7900

Contact Information