Knowledge Transfer on Customer Service: Connecting in a High Touch World

This event occurred in the past

Knowledge Transfer on Customer Service: Connecting in a High Touch World

This event occurred in the past

Date and Time

  • Tuesday, April 10, 2018 from 5:00 p.m. to 7:30 p.m.


Joan B. Kroc Institute for Peace and Justice

5998 Alcala Park San Diego, CA 92110




Gain insights and predictions from an exceptional panel of professionals to learn about new standards in customer service.

Learn how customer service has changed through the years and what customers are looking for today. How high has the bar been raised? What makes a satisfied customer? And more... Gain insight on the latest trends from these industry leaders and take this opportunity to ask questions and meet some of the finest in our USD network. 

This panel will consist of professionals from the automotive, hospitality and retail industries.

Jamey Power '85, P'18,20, Managing Director of Power Family Enterprises and Former executive at J.D. Power and Associates


  • Jo Hannah Hoehn, General Manager Jaguar Land Rover, Hoehn Motors
  • Roger A.P. Joseph ’74 President and Chief Executive Officer of Franklin Croft Inc. 
  • Eda Baldauf P'18, General Manager Nordstrom, Escondido


  • Complimentary for USD students (students must stay until the end of the event to collect their Passport stamp)
  • Suggested donation of $5 or greater for USD alumni, parents, faculty/staff, and friends to attend (faculty/staff - adding a gift to your reservation will include you in the 2018 Employee Campaign!)

Event includes networking reception with hosted light appetizers and a beer/wine bar for guest 21+.

Thank you to our sponsor, USE Credit Union!
USE Credit Union (USECU) offers the USD Homeownership Program to assist Toreros with affordable homeownership through access to USECU’s Home Advantage TM - a comprehensive suite of services featuring home search tools, a network of top agents and a cash-back rebate with average savings of $2,800. Established in 1936, USECU is one of California’s original credit unions. Put simply, we’re in the business of people helping people to make our world a better place. We empower you to gain better control of your finances and make dreams happen. We offer 24-hour account access online and by phone, flexible checking options, affordable financing, fair rates, smart investments, and step-by- step guidance. Members say it feels like home when banking here. That’s because here, you’re family. You’re just minutes away from membership status - join us online! View offers and join at



Post Contact

Kara Marsh Proffitt
(619) 260-4819