CPIL Fellmeth Scholar Kayla Watson’s ’19 (JD) Research of Online Reviews Featured on NBC Investigates

CPIL Fellmeth Scholar Kayla Watson’s ’19 (JD) Research of Online Reviews Featured on NBC Investigates

SAN DIEGO (June 13, 2019) – University of San Diego (USD) School of Law’s Center for Public Interest Law (CPIL) Fellmeth Scholar, Kayla Watson’s (JD ’19) research was featured in an NBC Investigates story about online reviews for the medical profession.

Kayla Watson, a recent USD Law graduate, has been researching online reviews and drafting proposals to legislature to improve consumers’ access to the information available in the California Department of Consumer Affairs’ (DCA) online licensing and discipline system, BreEZe

According to the article, in her research Watson found that 77 percent of patients check online reviews when searching for a new doctor. In reviewing some of the most popular sites like Google Reviews, Yelp, Web M.D., and Vitals she discovered most potential patients focus on the “customer experience” offered by the doctor’s office.

“Did the patient wait a long time in the waiting room?” Watson said. “Did they have a good experience with the staff and the front desk? But there’s not a lot of information about the actual healthcare that is provided in that office,” said Watson.

In addition, information available on the BreEze website is frequently missing from the social media websites.  “You see a review with five stars(on social media), and you compare it to a physician’s actual disciplinary history, which may show he’s been on probation multiple times,” stated CPIL Administrative Director Bridget Gramme. “That (can be) really misleading to the public.”

Read the full article and watch the video by NBC San Diego 7 here.

About Center for Public Interest Law

Founded in 1980, the University of San Diego School of Law’s Center for Public Interest Law (CPIL) serves as an academic center of research and advocacy in regulatory and public interest law. CPIL focuses its efforts on the study of an extremely powerful, yet often overlooked, level of government: state regulatory agencies. Under the supervision of experienced public interest attorneys and advocates, CPIL law student interns study California agencies that regulate business, professions, and trades.

CPIL publishes the California Regulatory Law Reporter, a unique legal journal that covers the activities and decisions of over 12 major California regulatory agencies.

In addition to its academic program, CPIL has an advocacy component. Center faculty, professional staff, and interns represent the interests of the unorganized and underrepresented in California’s legislature, courts, and regulatory agencies. CPIL attempts to make the regulatory functions of California government more efficient and visible by serving as a public monitor of state regulatory activity. The Center has been particularly active in reforming the state’s professional discipline systems for attorneys and physicians, and in advocating public interest reforms to the state’s open meetings and public records statutes.

About the University of San Diego School of Law

Recognized for the excellence of its faculty, curriculum and clinical programs, the University of San Diego (USD) School of Law educates approximately 800 Juris Doctor and graduate law students from throughout the United States and around the world. The law school is best known for its offerings in the areas of business and corporate law, constitutional law, intellectual property, international and comparative law, public interest law and taxation.

USD School of Law is one of the 84 law schools elected to the Order of the Coif, a national honor society for law school graduates. The law school's faculty is a strong group of outstanding scholars and teachers with national and international reputations and currently ranks 36th nationally among U.S. law faculties in scholarly impact and 29th nationally in past-year faculty downloads on the Social Sciences Research Network (SSRN). The school is accredited by the American Bar Association and is a member of the Association of American Law Schools. Founded in 1954, the law school is part of the University of San Diego, a private, independent, Roman Catholic university chartered in 1949.

Kayla Watson JD '19, 2018 Julianne D. Fellmeth ScholarKayla Watson JD '19, 2018 Julianne D. Fellmeth Scholar

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