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FAQ for Students

Frequently Asked Questions - Student Training

Why do I have to take this training?

USD requires all students and employees to complete this training on an annual basis to promote healthier and safer campus environment for everyone.  The Think About It course examines the interconnected issues of sexual relationships, sexual violence, and healthy relationships through interactive content and realistic scenarios.  The course also contains information on university resources to assist students and employees in responding to incidents involving sexual misconduct or relationship violence.

Additionally, the university is required under federal law (specifically, Title IX of the Educational Amendments of 1972 and the Campus Sexual Violence Elimination Act, also known as the “Campus SaVE Act”) to administer training on sexual misconduct and relationship violence to all students and employees on an annual basis.  

I took the same training last year, do I have to take it again?

Yes, this is an annual training.  Students and employees are required to complete this training on an annual basis in accordance with university policy and federal law. 

What's the difference between this training and MyStudentBody?

The MyStudentBody training is required for all incoming undergraduate students (first year and new transfer students).  Like the “Think About It” courses, MyStudentBody examines the topics of sexual misconduct and relationship violence. However, it also includes information on other behavioral risks that college students face such as drugs and alcohol. 

Students are not required to complete both courses; they will either complete the MyStudentBody or the Think About It course.  The Think About It course is required for all returning undergraduate students as well as all graduate and law students. 

Additional information about MyStudentBody can be found here.

I fear that the training could be triggering based on a personal experience, what are my options?

USD understands that the content in this training may be triggering.  If you are concerned that the training will be triggering based on a personal experience, please contact titleix@sandiego.edu to discuss alternative options for completing the training.  You are not required to share any details about your personal experience.  Additionally, information about support and resources available at USD can be found here.

I’m having technical issues logging into the training, what should I do?

For security purposes, an authentication process is in place for logging into the training.  To access the training, you must click on the link that was sent to your USD email address.  Once you click on the link, you will need to enter your USD login credentials.  If you do not know your login credentials, please contact Information Technology Services at help@sandiego.edu or (619) 260-7900.

If you continue to experience issues after taking the steps detailed above, please contact the online training vendor’s Tech Support at admin@campusclarity.com or (800) 652-9546.  When contacting them, please detail the steps that you have taken to access the training so that they can quickly troubleshoot the issue.  

The course keeps freezing, what do I do?

We have observed that the course works best when using Google Chrome or Mozilla Firefox web browsers.  Students and employees that have used Safari or Internet Explorer have reported issues with the content freezing.  Please check your web browser to ensure that you are using one of the preferred browsers. 

If you continue to experience issues after taking the steps detailed above, please contact the online training vendor’s Tech Support at admin@campusclarity.com or (800) 652-9546.  

The course isn’t letting me advance beyond the current page I’m on, what do I do?

The course is designed as an interactive module and many of the slides require the participant to click through various scenarios, definitions and hypotheticals before they can advance toward the next slide.  Please make sure that you are clicking through all of the content on each slide.  An indicator as to whether you have reviewed all of the required material is the “Next” button at the bottom right of the screen.  If “Next” is lighter than the “Back” button, you have not yet reviewed all of the material needed to advance to the next slide. 

If you continue to experience issues after taking the steps detailed above, please contact the online training vendor’s Tech Support at admin@campusclarity.com or (800) 652-9546.  When contacting them, please detail the steps that you have taken to advance in the training so that they can quickly troubleshoot the issue.  

Can I have an extension to complete the training?

While the training is due for all students on October 1, you may be eligible for a one time extension to complete the training.  Please contact titleix@sandiego.edu to request an extension.

I received a notification that I haven’t completed the training but I already took the course.

We have observed that some training participants have logged out of the course prematurely before reaching the final slide.  At the end of the course, you will reach a slide that states “Course Complete” and gives you the option to print your completion certificate.  If you did not reach this slide, you will need to log back into the course and complete the remaining slides.  

If you have reached this final slide and you continue to receive notifications that you have not completed the course, please contact the online training vendor’s Tech Support at admin@campusclarity.com or (800) 652-9546.  When contacting them, please detail the steps that you have taken to access the training so that they can quickly troubleshoot the issue.  

I finished the training, do I need to do anything else?

Once you complete the training, your completion will be marked in the training system and the university’s records.  You are not required to notify the Title IX office of your completion.  If you would like documentation of your course completion for your own records, you can print your completion certificate on the last page of the training. 

Now that I’m finished with the training, what other educational opportunities exist on campus?

USD holds several trainings and events on campus throughout the year to raise awareness about sexual misconduct and relationship violence.  Information about upcoming events can be found here (insert link to events page).  

Why was my account was charged a noncompliance fee?

Students are required to complete the training by October 1, 2016.  If your student account was assessed the $250 noncompliance fee, you did not complete the training by this deadline and did not have an approved extension in place.  You can have this fee removed by completing the training.  Once the training is completed, the noncompliance fee will be removed from your account. 

For any other questions about the training, please contact titleix@sandiego.edu.  

Contact Information

Title IX
Maher Hall 101
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-4594
Fax: (619) 260-4630
titleix@sandiego.edu

Office Hours

Monday – Friday

8:30 a.m. – 5 p.m.