USD Torero Store
The USD Torero Store, located in Loma Hall, stocks all required textbooks (new and used), course packs, rental books, and digital Books . The bookstore carries a large selection of school supplies, USD clothing, USD logo merchandise, fair trade and sustainable merchandise, general books, , art supplies, cards, gift items, backpacks, and magazines. The Bookstore also carries Apple, PC’s and other computer hardware, software, and computer supplies, and offers services such as faxes, gift baskets, ink refill and online ordering. The USD Torero Express Store carries a wide variety of snack items, sandwiched, drinks and other health and beauty aids. All major credit cards are accepted.
For more information, to place online orders and view store hours, visit http://www.usdtorerostores.com or call (619) 260-4551.
Computers and Email
Technical and Academic Technology Support
COMPUTING RESOURCE SUMMARY
The University of San Diego provides computing resources to the campus community both through computer labs and via direct wired and wireless Internet and e-mail access throughout the entire campus, including all residence halls. Below you will find a summary of the computing resources that are available to your student at the University of San Diego.
For more detailed technology information pertinent to your student’s arrival on campus, please visit www.sandiego.edu/its/ats/student.php.
The ITS Help Desk supports Windows XP, Windows Vista, Windows 7 and Apple OS X. In general, Intel Core 2 Duo 2.0 GHz is the minimum processor recommended, Microsoft software applications are preferred, and the more memory (RAM), the better. For detailed recommendations and supported system information, visit http://www.sandiego.edu/its/helpdesk/kb/18725. You may also contact the ITS Help Desk (619-260-7900) if you have any questions.
Symantec anti-virus software for both Macintosh and Windows systems is available to students free of charge. You can download a copy at www.sandiego.edu/unet/virus.php by logging in with your MySanDiego username and password. If you have questions about supported systems or software, please contact the ITS Help Desk in the University Center, Room 117, online at www.sandiego.edu/help, via e-mail at firstname.lastname@example.org, or call (619) 260-7900.
The University of San Diego has wireless internet access available in all buildings on campus, including residence halls and lounge areas. Computers with wireless (WiFi) can connect to the wireless network “usdsecure” upon arriving on campus. Residence hall rooms are also equipped with a wired (Ethernet) port, which can be used by devices without wireless capability. Please note that, due to possible interface problems, personal wired or wireless network devices will not be allowed in the residence halls.
Our wired and wireless network allows you to use various other devices on campus. Some of these (including gaming devices and TiVos) can only work on a wired connection, while other devices (such as wireless printers) are not supported on campus. Please visit sandiego.edu/help to learn more about supported and unsupported devices.
GETTING A COMPUTER SET UP
During Torero Days, the ITS Help Desk staff will provide assistance connecting to the campus network. Student technology consultants are also available in residence halls the first week of classes to assist with the process. After Torero Days, students can contact the ITS Help Desk at (619) 260-7900 (ext. 7900 on campus) for technical assistance.
New students are required to sign up for a MySanDiego account. The MySanDiego account gives students access to the housing sign-up portal, campus network from their residence hall rooms, class registration, and a variety of on-campus services. This account will also give students access to their Torero Mail (powered by Google), which they can continue to use after graduation. Students can create their MySanDiego account 24 hours after their deposit is processed by Admissions. To create the account, please visit http://my.sandiego.edu and click “Open an Account.” Students will need the following information to create a permanent account:
• USD ID Number
• Last four digits of their Social Security Number
• Date of birth
Information Technology Services offers free computer training sessions for students. The class schedule is published at the beginning of every semester and is available online at http://www.sandiego.edu/its/idt/services/training.php.
Registration is available online or by calling ext. 4810. For specific questions, please contact the IT Training team at email@example.com or call ext. 7400.
Primary Software Applications Supported on Campus
Microsoft Word (Macintosh and Windows)
Microsoft Excel (Macintosh and Windows)
Microsoft Access (Windows), FileMaker Pro (Macintosh)
Microsoft PowerPoint (Macintosh and Windows)
Internet Explorer, Netscape, Safari, Firefox
Microsoft Outlook (Windows), Microsoft Entourage (Macintosh), WebMail (online)
Adobe InDesign, Adobe Photoshop
Adobe Contribute, Adobe Dreamweaver
WEBCT AT USD – ONLINE COURSES
CE (WebCT/Blackboard) facilitates the creation of Web-based educational strategies and media. It can be used to create an entire online course or to publish materials that supplement existing courses. Many of the courses taught at USD have augmented components, course information, syllabi and group projects posted on the faculty WebCT site.
To access the system, students can use their MySanDiego username and password at http://pope.sandiego.edu/webct/entryPageIns.dowebct.
INSTRUCTIONAL MEDIA SERVICES
Instructional Media Services is comprised of Media Production, Digital Graphic Design and Multimedia Lab facilities located in Maher Hall, Room 176, as well as Equipment Repair and Installation and Media Equipment Checkout located in Maher Hall, Room 186. Hours of operation are Monday through Thursday from 8 a.m. to 7 p.m., Fridays 8 a.m. to 5 p.m. IMS provides a wide range of resources including equipment rental, digital graphic services, audio/video/multimedia production, media duplication, video/multimedia workstations, technical assistance, and classroom support and consultation/installation services. Please call (619) 260-4567 for information. For additional information, please go to http://www.sandiego.edu/ITS/ims/.
ITS HELP DESK
The ITS Help Desk, located in Hahn University Center, Room 117, provides computer support for virus and spyware removal, hardware and software support and data transfer services and backup. On-campus residents can enjoy this service at no extra cost while off-campus students can purchase competitively priced service options. For detailed service offerings, go to www.sandiego.edu/help. Online support is also available through the MySanDiego portal Technical Support Services channel found on the Welcome page in the MySanDiego portal
STUDENT LAB LOCATIONS AND HOURS
Public student labs are currently located in Serra Hall and Olin Hall. All labs have direct Internet, wireless and laser printer access. The main computing lab, which is also the most recently renovated, is located on the second floor of Serra Hall in Room 205. This lab has both Windows and Macintosh computers along with flatbed scanners, express stations for quick access to print and email, a collaboration corner for working on group projects and laptop check-out for students for up to 3 hours. This lab is open until midnight Sunday through Thursday, until 5 p.m. on Friday and until 4 p.m. on Saturday.
There is also a public lab on the first floor of Serra Hall Room 156 when not used for Instructional purposes. This lab is divided into two rooms for Windows and Macintosh computers. The Macintosh lab is equipped with direct internet, wireless, and laser printer access including color printing.
The Olin Hall computing lab is located on the first floor in Room 122. This lab is equipped with Windows computers only and also has wireless and laser printer access. This lab is open until 10 p.m. Sunday through Thursday and until 5 p.m. on Friday and 4 p.m. on Saturday. Please check our website at www.sandiego.edu/its/labs for the most up-to-date lab hours including extended and holiday hours.
Public access computers are also available in Aromas (the campus coffeehouse) and in the Hahn University Center on the first floor as well as on the second floor in the Torero Lounge located just across from Frank’s Lounge.
Web Services provides Web development help and support to faculty, staff and students. We encourage any questions to firstname.lastname@example.org . Help requests can be submitted online at http://www.sandiego.edu/help/ . Resources and documentation are found on our Web site at http://www.sandiego.edu/web/ .
Adobe Contribute is the university’s main Web software application. A copy of Adobe Contribute can be purchased for personal or professional use online at http://www.sandiego.edu/its/software/ . Contribute is also available for use in several of our public computer labs: Serra Hall, Room 205; Serra Hall, Room 156A; and Serra Hall, Room 156B.
Web software training is provided through the IT Training program. Classes are listed online at http://www.sandiego.edu/tutorials/ by selecting the Web Development category.
MySanDiego is USD’s secure online portal where students access e-mail, class schedules, housing, financial aid, transcript, fee payment and many other resources. It also enhances communication by providing information such as campus or personal announcements targeted by the constituent’s relationship to the university. Additionally, it serves as a collaboration tool and is used by over 100 USD social or service groups to communicate and share information.
To log into MySanDiego, open a Web browser and go to https://my.sandiego.edu. At the login screen, enter your MySanDiego username and password (same as your e-mail account username and password).
STUDENT TELEPHONE INFORMATION
For students living on campus, residence hall rooms are no longer equipped with telephones or telephone numbers. Emergency and hallway courtesy phones can be used in an emergency to contact USD’s Office of Public Safety by dialing 2222 or 911. If a resident student wants to activate USD’s provided phone service they must provide their own phone instrument and contact Telecommunications at (619) 260-7500. Students can request voice mail as well. To make local off campus or long-distance calls, you may elect to activate your Personal Billing Number (PBN). With a PBN, you will be provided with billable local and long-distance services and the ability to call off-campus phone numbers. For further information, call Campus Card Services at (619) 260-5999.
PERSONAL BILLING NUMBERS
Your student’s personal billing number is a method of billing for any calls placed from
a residence hall phone to an off-campus number. The code is a type of charge account.
There is a $10 processing fee to change a student’s personal billing number. The student’s
ID number is his or her account number. To maintain the highest level of security,
students should keep their number confidential. If a student forgets his or her number or suspect that someone may be using it, he or she must call the Campus Card Services office immediately at (619) 260-5999.
IMPORTANT POLICIES AND PROCEDURES
All campus phones are restricted from dialing 976 or 900 entertainment numbers
and 1-800 service announcement numbers. These calls cannot be billed to the residence
hall phone number. A fine of $50 will be charged to the person(s) if these calls are billed
back to the university. Students cannot sign up for any type of discount calling plan offered by phone companies. The residence hall room phone numbers are the property of the university and any discounts or credits are applied to the university’s phone account.
RATES AND BILLING
Local calls (calls made within the COX Communication service area) are billed at the prevailing COX business rates with an additional 2-cent-per-minute charge. Local toll calls (calls made
outside of the local calling area but still within COX’s service area) are billed based on
distance (in air miles) and time of day.
Phone bills are processed the first week of each month. Bills are sent directly to the
student so they can review their records. If there are any adjustments to be made due
to unauthorized use of a student’s personal billing number or a double-charge for a call,
he or she must visit the Campus Card Services office and fill out an appeal form. Phone
payments can be made at Campus Card Services, located in UC-127.
PHONE REPAIRS AND VOICE MAIL
For phone repairs and voice mail issues or questions, call Telecommunications at ext. 7500. Telecommunications is not responsible for issues with a student’s personal phone instrument.