Business Success Hinges on Employee, Client Well-Being

While bottom-line profitability is necessary for business success, 11 of San Diego’s top executives from a variety of industries said that employee and client satisfaction is an equally important measure, and one that distinguishes successful long-term companies from their short-sighted counterparts, at a Daily Transcript roundtable Sept. 19.

...Mark Riedy, executive director of the University of San Diego’s Burnham-Moores Center for Real Estate, pointed out that even seemingly small adjustments can make a big difference in the eyes of staff and the mood of the office.

“I went to a number of employees a couple years ago and said ‘How can I be a better boss?'" Riedy said. “And the one comment I remember was so simple. One of the women said to just turn your computer somewhere else so your back isn’t to us at the door. We don’t know whether to interfere with what you’re doing or not. If you turn it sideways, which is as far as I could turn it, then we’ll see what you’re doing, and it’s OK.” (Full Story)



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