Frequently Asked Questions
Topics
Tech Support Center
MySanDiego Account
Network
General Computer
Tech Support Center
What is the Tech Support Center?
The Tech Support Center is an on-campus computer support center for all USD
students. The Tech Support Center is the central location for Desktop
Support Technicians and also includes the Helpdesk call center. Support
for on-campus residents is included in USD housing fees, but single-service
payment options are now available for off-campus students. Prices
are available online.
Exactly what kind of support is available at the TSC?
Tech Support Center services include:
- On-campus convenience and personalized, hassle-free service
- Windows and Apple Support and Troubleshooting
- Virus/Spyware Removal
- Operating System and Application Re-installation
- User must provide all necessary installation CD’s
- Data Recovery and Backups
- Hardware Installation
- Printer Setup
- In-room Networking
- On-campus students only
- Wireless Connection Setup
- Personal Web Site Support
- E-mail Support
- Online Tutorials
What hours are the TSC open?
Semester hours at the Tech Support Center are Monday – Thursday, 7:00
a.m. – 7:00 p.m. and Friday, 7:00 a.m. – 5:00 p.m. Intersession
and summer hours are Monday – Friday, 8:00 a.m. – 5:00 p.m.
Where is the TSC located?
The Tech Support Center can be found on the first floor of the Hahn University
Center, adjacent to the student lounge and across the dining patio from
the Torero Grill in room UC117.
How can I request support from the Tech Support Center?
Support requests can be submitted to the Tech Support Center via the following
methods:
- Service Request Form
- Phone: extension 7900 from on campus or (619) 260-7900 from off campus.
- E-mail: tsc@sandiego.edu
MySanDiego Account
How do I set up an e-mail account?
E-mail accounts can be created online. Student and
employee account
setups are available.
What does my account give me access to?
By creating an e-mail account you also create a username. This username
gives you an e-mail address in the format username@sandiego.edu and
also gives you access to a number of other services. With a username
you can check grades, register for classes, use CE6 (WebCT/Blackboard), publish a web page,
forward e-mail, create a vacation auto-reply, check your e-mail quota, change
your account password, and download anti-virus software.
I forgot my password. Where can I look it up?
Unfortunately, we do not yet have a place online where users can look up
password information. Please call the Tech Support Center at extension
7900 from on campus or (619) 260-7900 from off campus. After verifying
your USD ID # and the answers to your security questions we can supply
you with the correct password.
I know my password, but I would like to change it. Do I still
have to call?
No. If you already know your password but would like to change it please
use our online
password change form,
or navigate to the Account Command
Center and
click on Password Information on the left. Be sure to carefully read
the instructions for creating a secure password. The Tech Support Center
recommends changing your password at least every semester.
Can I forward my @sandiego.edu e-mail to a different e-mail account?
Yes! Mail forwarding is easy to set up. From the
Account Command Center,
choose from the options on the left. You can forward your mail, check
your quota, create a vacation auto-reply, and other things. After
clicking on one of the links you will be asked to sign-in to the Sendmail
Server.
- To Forward E-mail: Click on Edit Mail Forwarding List, add the full e-mail address where you would like mail to be forwarded, and choose ‘No’ in ‘Keep Local Copy.’ This will ensure that you do not exceed your quota in your San Diego e-mail account. If you select ‘Yes,’ a copy of every forwarded e-mail will be left in your @sandiego.edu e-mail account. Click ‘OK’ and you are done.
- To Enable/Disable Vacation Notice: The default is ‘No,’ so select ‘Yes’ to enable your vacation auto-reply. In the fields provided, you may change the subject and message that will be automatically sent in response to messages received while Vacation Notice is enabled. Click ‘OK’ to finish.
- To View Account Storage: After clicking on the link you can view how much of your quota is being used. Each user has a 20-megabyte quota, so be mindful of receiving and sending pictures, music, or other large attachments via your sandiego.edu account.
Can I publish a Web page?
Yes! You can create a web-page in a few easy steps
- Go to the Account Command Center
- Enter your username and password.
- Under the section ‘Web Site Configuration Check’ click ‘Enable Site.’ Your site should now be “Available for Browsing.” Follow Step 4 to view your web-page.
- Your URL will be http://home.sandiego.edu/~username, where ‘username’ is your @sandiego.edu username.
- You will need to download a secure ftp client such as FileZilla or purchase a program like Dreamweaver in order to create and add pages to your web site.
Network
Is there wireless on campus?
Currently there is wireless access in all of the residence halls, and our
Internet Technology Services (ITS) and Telecom departments are in the process
of implementing campus-wide wireless access. For a schedule of implementation,
please see the ITS home page and
click on ‘Wireless Deployment at USD’ under NEWS.
You will need a USD username and password to access the ‘usdpublic’ wireless network. Please be aware that if you disconnect from the wireless network, or if you turn your computer off or put it into hibernation or standby, you will need to log back into the Aruba Wireless Network with your USD username and password.
I can’t get any wireless signal in my room. Help!
It is expected that all campus areas will have wireless signal by February
2007. Already, there is wireless in all of the residence halls. If
your computer cannot ‘see’ or detect the ‘usdpublic’ wireless
signal, or if your computer detects a signal other than ‘usdpublic,’ please
contact the Tech Support Center to troubleshoot the issue.
Can I bring a switch, hub, or router to provide myself with extra
Internet ports?
No. Every dorm room on campus is equipped with one wired port for every
user. Hubs can be checked out on a user-to-user basis through the Tech
Support Center. Because of the ongoing wireless implementation project,
the Tech Support Center recommends every computer be equipped for wireless
access.
General Computer
What operating systems are supported by the Tech Support Center?
The TSC supports the following operating systems:
- Microsoft Windows 2000 and all versions of Windows XP.
- Microsoft Windows Vista will not be supported until the testing phases are complete and a final version is released.
- Macintosh OS10.x and higher.
- Linux
What software is supported by the Tech Support Center?
The Tech Support Center can help you with the following applications:
- Adobe Acrobat
- Adobe Photoshop
- Eudora Lite
- Internet Explorer
- Lavasoft Ad-Aware
- Microsoft Office
- Microsoft Outlook
- Mozilla Firefox
- Mozilla Thunderbird
- SPSS
- Spybot Search & Destroy
- Symantec Norton AntiVirus
You can read about other software applications available at USD and ways of purchasing software via our Software web site.
Should I buy a desktop or a laptop?
Ultimately, this is a matter or personal preference but laptops tend to be
better suited for campus life. Desktops are usually less expensive, but laptops
give you the flexibility to take notes in class or work in the library. However,
because of their size and utility, laptops are more susceptible to theft.
Public Safety reported two stolen laptops in the Residence Halls during
Spring 2006, and the Tech Support Center strongly recommends purchasing a
laptop lock to prevent such incidents.
What if I don’t have a computer?
Don’t worry! Not only did you save a lot of money, but you have
ample access to the computer labs on campus. Lab hours can be found
online.
Students are also supplied with $6.00 for printing in the labs every semester. At 10 cents per page, that’s 36 pages free! Color printouts are $1.00. Additional lab rules and lab profiles are located at the Computing Labs web site.
Does USD support gaming consoles, like Xbox Live or PlayStation,
in the residence halls?
Yes. The USD network is setup to automatically detect gaming consoles. After
connecting the console to the network via an ethernet cord, your system should
be automatically detected and let through Safe Connect.
