Information Technology Services

Drop Shadow

Blackboard Maintenance

Upcoming Maintenance and/or Downtime: Please take note that the following patches and/or Service Packs (SP) are tentatively scheduled for installation in the near future. Dates subject to change. Please refer to this area frequently for updated information on upcoming Blackboard bug fixes and SPs.

Tentative Date
Patch/SP or Work to be Done
Comments
Summer 2014 Upgrade to SP 14 Service pack 14 has recently been released. We have not yet determined an installation date and will be testing this on our test instance of Blackboard before establishing a rollout date. Click here to read about new features that will be included in this service pack.

 

Maintenance History: Below you will find details of recent patches and updates that have been applied to the Blackboard platform.

Date
Success
Patches or Work Done
Comments
3/18/14 Y Install Cumulative Patch 10 and LRNSI-15436 Fixes Chat error and error uploading multiple files to Content Collection.
2/27/14 Y Update Building Blocks (SafeAssign, Pearson's MyLab and Mastering, McGraw-Hill Connect and Create) on system Routine maintenance of building blocks.
2/18/14 Y Install patch Fixes bug that causes IE to crash when using Edit Mode
1/8/14 Y Patch applied to Oracle database Routine maintenance of database.
12/31/13 Y Update Building Blocks (McGraw-Hill, Publisher tools) on system Routine maintenance of building blocks.
11/21/13 Y Update Building Blocks (Mobile Learn, Publisher tools) on system Routine maintenance of building blocks.
10/31/13 Y Bb Mobile Learn and Content Editor Building Block Mobile Learn Building Block update to 4.2. Content Editor Building Block update.
9/26/13   Social Profiles and Tools building block, Cloud Profile, Pearson's MyLAB/Mastering, Software Update building block updates Routine maintenance of building blocks and integrated publishers materials.
9/4/13
Y
Apply patch CP8 to SP12 To fix issue preventing teaching assistants from uploading course content into Bb
8/22/13
Y
Increased BB system memory To fix an issue related to Java-based crashes
8/8/13
Y
Apply non-critical updates to various system building blocks To ensure most recent versions of blocks leading up to Summer Innovation Institute
8/9/13-8/11/13
Y
USD scheduled network maintenance Wired and wireless network connectivity may be experienced by users on campus
8/2/13
Y
Roll back CP6, applied CP5 To fix fatal copy course error occurring in CP6
8/2/13
Y
Storage and Network Infrastructure Upgrades will affect Blackboard availability 8/2 - 8/4/13 See details for work overview, expected downtime, and systems affected: http://www.sandiego.edu/its/alerts/
7/29/13
Y
Cumulative Patch 6 installation Fixed bugs in Croc-o-doc, discussion board, and grade center. Users should click on Test my Browser" on Olé login page and clear browser cache to force load new page.
7/24/13
Y
Installed Cummulative patch 6 for SP12 for TEST system
Installed Cummulative patch 6 for SP12 for TEST system
7/23/13
Y
Reboot all application servers
Reboot all 3 applicatio servers for fixing notify error
7/18/13
Y
Install service pack 12 Upgrade Blackboard to SP12
6/6/13
Y
Clone production to Test Clone production to Test
6/6/13
Y
Upgrade Test to SP12 Upgrade Test to SP12
5/18/13
N
Install latest Grade Book Extract Building Block on Test system The building block does not work
4/10/13
Y
Point Dev and Test collaboration chat to Production Chat Point Dev and Test collaboration chat to Production Chat
2/18/13
Y
Apply all recommended changes to Blackboard from Health Check Report Apply all recommended changes to Blackboard from Health Check Report
1/31/13
N
Install latest Grade Book Extract Building block on Test system The building block does not work
1/16/13
Y
Clone Production to Test Clone Production to Test
12/13/12
Y
LRNSI-7087 (case # 01634916)

Access denied errors

12/13/12
Y
LRNSI-6704 (case #

Access denied errors

12/13/12
Y
TRUNCATE TABLE DATA_INTGR_ID_MAP_TMP; (Case # 01641760 ) Case # 01641760, to fix the refresh enrollments for FA12
12/13/12
Y
SELECT count(*) FROM BBLEARN.DATA_INTGR_LOG; count = 332474 (Case # 01641760, to fix the refresh enrollments for FA12)
12/13/12
Y
Increase File Handles from 1024 to 4096 To improve Tomcat handling of open files
10/27/12
Y
Apply LRNSI-7684 Fixes cross-listing course problem