Information Technology Services

Drop Shadow

Blackboard Olé Help

Please first read and complete the information in the form below. Most of the problems may be related to issues relating to items 1 - 4 listed below.

  1. Your Blackboard Olé account login is the same as your USD account login. Before submitting this request, please make sure that you have established and activated your email account.
  2. Blackboard Olé URL is: (
  3. Complete browser check and settings before reporting trouble with your course. Many problems are browser or settings related. Also, make sure that you have supported applications or viewers downloaded (Acrobat, Java, Flash, etc...).
  4. Please follow steps prior to submitting this trouble report. The more information we have, the faster we can provide you help with.

How can we help you?
Enter a one line subject please.

Provide a detailed message.

Contact Information
You are: (Check all that apply) USD Student
USD Distance Student
USD faculty or instructor
USD support staff
Shared designer of Blackboard Olé Course
TA of a Blackboard Olé Course
None of above
Your full name:
Your email address: i.e.
one email address only please
Your area code and telephone number:
What is the urgency of your request? Emergency - I need help right away
Urgent - I need help within 24 hours
Normal - I need help within a few days
Please indicate specific help request Blackboard Olé Login Access
USD email account trouble
MySanDiego Portal
My Web Site
My Course Content issue
Course Information
Enter the course prefix and number for which you need help. e.g. ENGL10001SP12
Enter the name of the course instructor.
Best contact method: An email reply
A telephone call
Please click Submit only once.