After Hours Support

Emergency After Hours

We know that you are teaching after hours and technology does not always work as expected. We have been extending our hours of support at the start of each semester so that we can provide you with a better experience using technology. We are piloting new ways to make faculty and students have a better experience as they begin any new semester. 

Emergency After Hours Requests

  • For our on-call emergency service support, please contact our Help Desk at (619) 260-7900
  • For our on-call classroom technology issues support (ie: AV, Podium, Projector) please contact Media Services at (619) 260-4567

For non-emergency issues, please use our Service Portal at https://sandiego.edu/usdnow and someone will respond within the next business day.

For more information on After Hours Support, please view our Knowledge Base.


Support Schedule

Location: UC 117

Business Hours:

  • M-TH 7:00 am- 7:00 pm
  • Friday 7:00 am- 5:00 pm

After Hours:

  • M-Th 7:00 pm to 11:00 pm
  • Friday 5:00 pm to 11:00 pm
  • Saturday 11:00 am to 4:00 pm
  • Sunday 12:00 pm to 9:00 pm

Services Offered

Tier I Helpdesk

  • Phone and chat support
  • Remote support
  • Escalation services
Tier II Support
  • Institutional device support
  • Software/Hardware installation
  • Classroom/Area lab computer support
  • Desk side/remote Faculty/Staff computer support
  • Printer installation/troubleshooting
Student Technology Support
  • Personal computer services
  • iOS device repairs
  • Client Support Services

Support Schedule

Location: MH 176

Contact: x4561

Business Hours:

  • M-TH 8:00 am- 7:00 pm
  • Friday 8:00 am- 6:00 pm

After Hours: (Limited support)

  • M-Th 7:00 pm to 9:00 pm
  • Friday  5:00 pm to 6:00 pm

Services Offered

  • Classroom technology problems
  • Training of classroom technology
  • Installation of new classroom technology
  • Special requests within the classroom
  • Academic event support
  • Classroom Technology

Support Schedule

Location: SH 205

Contact: x6911

Business Hours:

  • M-TH 8:30am-11:00pm
  • Friday 8:30am-4:00pm
  • Sunday  2:00pm-11:00pm

Extended Hours during Pre-Finals week:

  • Mon-Thurs 8:30am-Midnight

Services Offered

  • Laptop Checkout (5 hours)
  • Macbook and phone charger checkout (4 Hours)
  • Specialized Software
  • Collaboration Corner with Laptop Connections
  • Media editing equipment & software
  • Charging Stations
  • 3D Printing
  • BW and Color Printing
  • Mobile Printing
  • Lounge Seating
  • White Boards
  • Academic Technology Labs

Support Schedule

Location: MH 194

Hours of Operation: TBD

Services Offered

More information TBA

  • Faculty Development Center