Frequently Asked Questions (FAQ)

  • How do I request a static IP for my computer so I can access it from home using my VPN (Virtual Private Network)?
  • I requested a static IP for my server, printer, application, appliance, etc., and I am wondering who I make the request to and when I will get it?
  • I need a DNS entry for my server, Web site, application, etc., how do I make the request and to whom?
  • Can my computer, laptop or certain handheld device have a DNS name or entry?
  • Why does Network Team have so many network maintenance outages?
  • What is SecureConnect?
  • How do I install SecureConnect?
  • What is the procedure to install the software on a laptop without administration rights?
  • What operating systems are supported by SecureConnect?
  • I use a different operating system (such as Linux) or a mobile phone or wireless device. Will I be able to use SecureConnect?
  • What web browsers are supported for Secure Connect?
  • After installing the SecureConnect software I am still being asked to log in. What do I need to do?
  • What wireless network should I use?

Contact Information

Information Technology Services
University Center 117
5998 Alcalá Park
San Diego, CA 92110

Phone: (619) 260-7900

Office Hours

Help Desk at University Center 117

  • Monday - Thursday: 7 a.m. - 7 p.m.
  • Friday: 7 a.m. - 5 p.m.
  • Saturday & Sunday - CLOSED (Limited Phone Support)

Torero Store Help Desk

  • Monday - Friday: 8 a.m. - 5 p.m.
  • Saturday - 9 a.m. - 4 p.m.
  • Sunday - CLOSED

Copley Library Help Desk

  • Monday - Thursday: 3 p.m. - 9 p.m.
  • Friday - Sunday - CLOSED