Desktop Configuration Management (DCM)
Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff. It is intended to provide a USD standardized image, standardized configuation settings, and consistent software offerings on desktop and laptop computers. This service is available for both Windows and Macintosh computers.
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Directory Information (People and Organization Search)
USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilities in Find People, as well. Department and Organizational search capabilities are also offered through the USD web site.
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Discount Cell Phone and Mobile Devices
AT&T and Verizon extend special discounts to current USD employees and students for personal cellular plans and accessories. The offerings vary from month to month.
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Help Desk (for technology support)
The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubleshooting technology problems. Depending upon the complexity of the problem, issues may be resolved at the ITS Help Desk or through referrals to technology specialists. The help desk staff also has special "remote access" software th...
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ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints. A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or campus cash card, the print job is released and the fee is charged to their campus cash account.
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