Information Technology Services

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Services by Audience

Student   Staff   Faculty   Alumni   Guest  

Students, Faculty, AdvisorsStudent

Students, Faculty, AdvisorsFaculty

Banner Student/Faculty Self-Service (SSB)

Provide access to students, faculty and advisors to the student administrative system


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Faculty, staff, and studentsStudent

Faculty, staff, and studentsStaff

Faculty, staff, and studentsFaculty

Blackboard (Learning Management System)

Blackboard Learn will be replacing WebCT CE8 in August 2012 after 10+ years of service. The new system will provide USD with a robust, full-featured set of tools for managing online classes to enhance student learning. The ATS training unit will be coordinating training sessions on the product.


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Campus residents, academic and administrative departments.Student

Campus residents, academic and administrative departments.Staff

Campus residents, academic and administrative departments.Faculty

Cable TV

Information Technology Services provides cable television services through Cox Business Services.  The service offers entertainment, sports, news, cultural programming, and educational channels.


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Students, parents and guest payers.Student

Students, parents and guest payers.Guest

CashNET

CashNET displays bills and recent account activity, takes on-line payments for student bills by students, parents or guest payers, and provides installment plans for paying payments in five installments per semester.


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Current StudentsStudent

Computer Labs

We have several labs across campus (Serra 156A/B, Serra 205, Olin 122, Maher 186 and Serra 163) with walk-in hours for current students


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Student

Staff

Faculty

Customer Relationship Management (CRM) services

Customer Relationship Management (CRM) services are provided with a wide variety of systems. CRM is intended to provide contact, email, and event management systems: iModules, BRM, Blackbaud Sphere, Constant Contact, Blue Hornet, Email Networks, Mail Chimp


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Advisors, administratorsStudent

Advisors, administratorsStaff

Advisors, administratorsFaculty

DARS (Uachieve)

Degree Audit and Advising Services


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Staff, and public (with limitations for FERPA and off-campus access).Student

Staff, and public (with limitations for FERPA and off-campus access).Staff

Staff, and public (with limitations for FERPA and off-campus access).Faculty

Directory Information (People and Organization Search)

USD offers contact or directory information on People and Organization Search, through the USD web site. Find People is a web program that allows for search capabilities on an individual's name or department. There are advanced search capabilities in Find People, as well.  Department and Organizational search capabilities are also offered through the USD web site.


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Student

Staff

Faculty

Discount Cell Phone and Mobile Devices

AT&T and Verizon extend special discounts to current USD employees and students for personal cellular plans and accessories.  The offerings vary from month to month.


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; full support for USD-owned computers, basic support for personally owned computers. Students: full supportStudent

; full support for USD-owned computers, basic support for personally owned computers. Students: full supportStaff

; full support for USD-owned computers, basic support for personally owned computers. Students: full supportFaculty

Help Desk (for technology support)

The university provides a 24x7 technology help desk service for all technology-related problems. The ITS Help Desk management and staff are the first level of technical support and have an online technical "knowledge base" to assist in troubleshooting technology problems.  Depending upon the complexity of the problem, issues may be resolved at the ITS Help Desk or through referrals to technology specialists. The help desk staff also has special "remote access" software th...
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Student

Staff

Faculty

Alumni

ID Numbers and Computing Accounts (MySanDiego Accounts)

Faculty, staff, and students are assigned a University ID number and choose a username and password. Limited-access prospective student and guest accounts are also available for eligible University affiliates and campus visitors.  MySanDiego accounts provide credentials that allow authorized users to gain access to various computing resources and services - for example, access to the University MySanDiego portal, USD Secure Wi_Fi, Blackboard LMS, etc.


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Anyone, employees and the public alike.Student

Anyone, employees and the public alike.Staff

Anyone, employees and the public alike.Faculty

Anyone, employees and the public alike.Alumni

Anyone, employees and the public alike.Guest

Oracle iRecruitment

Allows anyone to apply for open jobs on-line.


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Staff and DepartmentsStudent

Staff and DepartmentsStaff

Staff and DepartmentsFaculty

Pharos Print Tracking

ITS uses a service called Pharos to manage and track printing in certain areas of campus, allowing departments to bill users for prints.  A user will print to a specific printer, then visit an omega terminal. Once they swipe their USD ID card or campus cash card, the print job is released and the fee is charged to their campus cash account.


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Current faculty, students, and staff.Student

Current faculty, students, and staff.Staff

Current faculty, students, and staff.Faculty

Qualtrics (Survey Tool)

Qualtrics is a powerful survey-building tool that is highly customizable and easy to use. With Qualtrics, you can design and distribute surveys, manage the responses, track the participants, and analyze the data, all in an easy-to-navigate web-based interface. The survey tool is available at  http://www.sandiego.edu/qualtrics/ Note that the process and procedures for using Qualtrics are controlled through the division administrator.


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Faculty, Staff and StudentsStudent

Faculty, Staff and StudentsStaff

Faculty, Staff and StudentsFaculty

Scanning and Video Editing

Allows users to edit their videos or transfer from VHS to DVD, scan documents or photos and convert them into PDF, JPG or word document files.


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Current Faculty, Staff, and Students (software varies with group)Student

Current Faculty, Staff, and Students (software varies with group)Staff

Current Faculty, Staff, and Students (software varies with group)Faculty

Software Licensing

ITS Software Group negotiates and manages software licenses campuswide.  The group keeps an inventory of software, including Adobe, Microsoft and SPSS, at a significantly discounted price or free to departments and individuals for academic use


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Faculty/Staff and outside groupsStudent

Faculty/Staff and outside groupsStaff

Faculty/Staff and outside groupsFaculty

Faculty/Staff and outside groupsAlumni

Faculty/Staff and outside groupsGuest

Software Request for Labs

Software requests are done through our ATS labs website  and placed at least a month in advance. Any software not provided by ATS must be a licensed and authorized copy. Once approved, we will install the software prior to the start of the semester. This is usually done over summer break.


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Current StudentsStudent

Student Computer Repair

Software and hardware repair of notebook and desktop computers, including Dell and Apple warranty support


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Current StudentsStudent

Student Laptop Checkout

Students can check out a Mac/PC computer for 3 hours from the Serra 205 lab.


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Student

Staff

Faculty

Torero Card

The Torero Card is a campus ID card that has a wide range of potential services: Campus Cash, Meal Plans, Onity lock/door access, Simplex exterior locks, library privileges, health center, media center, pay-for-printing and copying, US Bank ATM/debit card.


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(including departments and workgroups)Student

(including departments and workgroups)Staff

(including departments and workgroups)Faculty

Web Authentication (Single Sign-on)

This is the  authentication system that underlies login to web-based systems, which enables access to protected web pages and web applications. Secure web sites at USD require account holders to login with their MySanDiego ID and password. MySanDiego Central Authentication Service (CAS) as one method of providing account holders with secure access to web systems.


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Students, Faculty, StaffStudent

Students, Faculty, StaffStaff

Students, Faculty, StaffFaculty

Wireless Wi-Fi Access (USD Secure)

Wireless access to the university's online resources is available across campus, including  academic and administrative buildings, dining facilities, residence halls, athletics facilities  and outdoor spaces.


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